Lieutenant / Officer in Charge (OIC)- Federal Protective Service Contract Operations – Reno and Elko, Nevada

Core Responsibilities

• Maintain day-to-day field oversight of assigned contract sites in Reno and Elko.
• Conduct routine post inspections, scheduled inspections, and unscheduled field inspections to verify officer presence, post compliance, professionalism, and adherence to Post Orders and SOPMs.
• Verify daily coverage across all assigned sites and take immediate action when vacancies, lateness, or other coverage disruptions occur.
• Maintain a field presence sufficient to support operational control, issue resolution, and quality assurance across the contract.
• Schedule and coordinate call-offs, late notices, vacancies, and shift changes in real time.
• Fill posts personally when necessary or until alternate coverage can be established.
• Escalate staffing risks, recurring vacancies, and coverage instability to the Contract Manager and Government Program Manager as required.
• Conduct and document post inspections to verify: officer readiness, uniform and appearance standards, equipment accountability, documentation accuracy, adherence to Post Orders and SOPMs, alertness, professionalism, and post discipline.
• Correct deficiencies on the spot when possible and document recurring or serious issues for follow-up.
• Review, correct, and ensure accuracy of all collected operational forms and records before submission.
• Maintain quality control over official records and documentation. Ensure documentation is complete, legible, timely, and contract compliant.
• Identify and correct trends in poor report writing, incomplete logs, or repeated documentation errors.
• Maintain a constant state of readiness for unscheduled DHS/FPS inspections and operational reviews.
• Routinely review Post Orders and SOPMs to ensure site personnel are operating in accordance with current contract requirements.
• Identify compliance deficiencies before they become inspection failures. Coordinate retraining, immediate correction, or corrective action when deficiencies are discovered.
• Support inspection response and documentation production as directed by the Contract Manager or client-facing leadership.
• Provide direct field leadership to assigned PSOs. Reinforce standards of conduct, discipline, punctuality, report quality, and customer-facing professionalism.
• Address routine performance issues at the local level and escalate serious or repeated issues appropriately.
• Ensure officers understand post expectations, escalation protocols, and documentation requirements.
• Support the onboarding and field integration of newly assigned personnel.
• Aid in the distribution of uniform and equipment. Verify personnel report to duty with required issued items and appropriate contract-specific equipment. Maintain accountability for distributed materials and identify shortages, losses, or replacement needs promptly.
• Support readiness of site-level materials required for contract execution.
• Maintain professional working relationships with on-site personnel and Inspectors. Address routine operational matters at the site level when appropriate. Notify and escalate contract-impacting issues, client concerns, inspection problems, or unresolved site-level conflicts to the Contract Manager and Government Program Manager.

Qualifications

• Prior supervisory experience in security, law enforcement, military, federal contract security, or related protective operations.
• Strong working knowledge of incident reporting, daily logs, and post documentation standards.
• Ability to review, correct, and enforce report-writing quality.
• Ability to respond decisively to coverage issues, field incidents, and performance problems.
• Strong verbal and written communication skills.
• Ability to work professionally with government personnel and internal leadership.
• Valid driver’s license and reliable ability to travel between assigned sites in Reno and Elko.