Liens Specialist (Administrative Specialist 1)

Summary of Duties

The Office of Payment Accuracy and Recovery (OPAR) plays a key role in program integrity efforts at the department and oversees identification, investigation, and recovery of payments for DHS programs, including Medicaid, TANF, SNAP, and others. OPAR is responsible for administering the following statewide programs: Client Overpayment; Client Recovery; Investigations; Estates Recovery; Personal Injury Liens and Third Party Recovery (Medicaid).

• Process and review incoming injury claims, forms, and correspondence to determine lien eligibility, ensuring accuracy and timely entry, maintenance, and updates within department case management and database systems.
• Prepare, process, and maintain personal injury lien documents, certified copies, legal correspondence, lien releases, and related records in compliance with applicable laws, rules, regulations, and agency policies.
• Maintain and organize electronic and paper filing systems, case records, and documentation to support accurate recordkeeping, legal compliance, and efficient retrieval of information.
• Monitor, reconcile, and report lien recoveries, payments, and other financial activity by maintaining databases, balancing records, and producing monthly performance and reconciliation reports.
• Provide administrative and customer support by responding to inquiries from clients, attorneys, providers, county offices, and staff; explaining program processes; and directing requests to the appropriate resources.
• Support data management and case administration by creating new cases, imaging and indexing documents, processing medical refund information, and maintaining accurate case tracking within multiple information systems.
• Collaborate across the unit by cross-training in program functions, assisting with special projects, supporting assault restitution and class action processes as needed, and contributing to departmental operations and continuous service delivery.

Minimum Qualifications

• Two years of secretarial or basic administrative support experience that includes records processing, generating documents, and gathering and sorting data; OR
• An associate degree in general office occupations AND one year of experience with records processing, generating documents, and gathering and sorting data; OR
• An equivalent combination of education and experience.

Essential Attributes

We are looking for candidates with:

• Experience researching and reviewing legal documents and records.
• Experience with administrative duties/tasks with a strong skillset in attention to detail.
• Experience communicating effectively with the public and coworkers over the telephone and in writing.
• Experience organizing and prioritizing work, manage multiple responsibilities, and adapting effectively to changing priorities and interruptions.
• Experience establishing clear priorities, work toward defined goals, and consistently produce accurate, thorough, and high-quality work while meeting established timelines.

Working Conditions

• Your work schedule will be 8:00 a.m. – 5:00 p.m., Monday – Friday Pacific Standard Time (PST). Occasional overtime may be available.
• The primary work location will be in the office until having a successful completion of the required training and demonstration of independent job proficiency.
• Opportunities for remote work may be available based on business needs, operational requirements, and supervisor approval, in accordance with ODHS policies and applicable telework agreements.
• Travel may be required to meet business needs or to attend employee training classes.
• Must possess a valid driver's license and acceptable driving record to use state vehicles. Reasonable accommodations per the ADA or creative solutions in certain cases may be used to meet this need.
• This position is assigned to the Central Office will be working in an office environment in-person. The office is constructed of cubicles, so work is often interrupted, and noise level is sometimes high.
• You will interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions. You may encounter stressful situations that require quick decision-making to ensure safety of yourself and others. Fast paced environment with constantly evolving policies and procedures.
• Repetitive motions, prolonged sitting, and daily computer and technology use.
• High volume of computer work/keyboarding in a fast-paced team environment.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.