Lien Researcher

About the role

You will be working in our Austin, TX location processing orders related to public record research and filing. This role involves working full-time, Monday through Friday.

Responsibilities

• Communicate with coworkers, correspondents, jurisdiction employees, and others in a timely, effective, and professional manner
• Utilize Capitol Services’ Order Entry system for processing client orders
• Follow system prompts related to client preferences, Finance department warnings, and other information closely
• Access public record websites for the purpose of researching filed liens and litigation
• Follow established reporting guidelines when building lien search reports based on evidence received
• Submit prepared filings to correspondents or state/county offices directly for filing
• Maintain clear records throughout transactions to ensure accurate results and invoicing
• Provide training to new hires within the department

Requirements

• Strong organizational and time management skills: Ability to multi-task and prioritize projects / assignments, strong attention to detail, and a reasonable sense of urgency
• Excellent communication skills: Verbal and written communication skills, professional and friendly manner with coworkers, correspondents, and others
• Adaptable: Eager to use new tools and learn new processes and technologies, able to adapt to changing priorities in a fast-paced and high-stress environment, strong problem-solving skills
• Coachable: Ability to retain and implement instruction and training, open to learn and navigate current processes and systems, not afraid to ask questions
• Positive attitude: Positive attitude, courteous and polite, especially when navigating difficult conversations, problems, or complaints
• Team player: Able to work in both a team and independent setting, fosters support and dependability towards peers while completing individual tasks within specific time constraints
• Reliable: Able to work during regular business hours, punctual, maintains client confidentiality at all times
• Technical competencies: Comfortable using Microsoft Software (Outlook, Word, and Excel), interacting with Adobe PDF documents
• Office environment: Able to remain in a stationary position 75% of the time

Qualifications

• High school diploma or equivalent
• Experience in public record research and filing
• Knowledge of public record websites and systems
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Excellent communication skills
• Adaptability and problem-solving skills
• Positive attitude and reliability