Licensing Lead, New Bets

About Us: Health is the most important thing in life, and the American healthcare system is completely broken—poor outcomes, high cost, bad patient experience. We're building a new system from the ground up. Our mission is to improve people’s health by making it easy to live a healthy lifestyle. Nourish is the country's largest dietitian-led metabolic health clinic. We’re an AI-native digital health system matching patients with 10,000+ Registered Dietitians, physicians, medications, lab testing, and AI agents to deliver insurance-covered care across all 50 states. Founded four years ago, we've completed millions of appointments, tripled year-over-year, and partnered with health plans covering 200M+ Americans across 250+ health systems. In 2026, we raised a $100M Series C, bringing total funding to $215M. The round was led by Menlo Ventures, with participation from Thrive Capital, Index Ventures, J.P. Morgan Growth Equity Partners, Maverick Ventures, Y Combinator, BoxGroup, Atomico, Daybreak, and Operator Partners.

About the Role

Reporting directly to our Senior Manager, Provider Network Strategy, the Licensing Lead will own day-to-day execution for our Licensing New Bets pod. You will translate licensing strategy into a clear operating plan and oversee the virtual-assistant capacity supporting your workflows. Licensing is an upstream driver of provider supply, credentialing, and risk reduction. You will build scalable licensing workflows for new provider types, bring work in-house where appropriate, improve speed and provider experience, and ensure accurate, compliant execution as Nourish grows toward 25,000+ providers. This role is full-time and open to NYC-based or remote candidates.

Responsibilities

• Develop and support a pod of New Bets Licensing Associates or Senior Associates, setting priorities, clarifying ownership and deadlines, reviewing work quality, giving direct feedback, and holding the team accountable for outcomes.
• Direct virtual-assistant capacity supporting licensing workflows, including work allocation, training, quality assurance, and performance monitoring.
• Own complex licensing programs end-to-end, from state and provider-type requirements research through provider instructions, application submission, status tracking, issue resolution, renewals, and reporting.
• Build and maintain clear SOPs, operating cadences, quality controls, documentation standards, escalation paths, and audit-ready records for new and existing licensing workflows.
• Use metrics to manage capacity, throughput, timeliness, quality, provider experience, and execution risk; identify gaps early and lead practical improvement plans.
• Investigate ambiguous state-board, provider, or operational issues using data and primary sources; make sound tradeoffs across speed, compliance, provider experience, business impact, and cost.
• Design scalable workflows and recommend tooling, automation, and ownership improvements in partnership with Credentialing, Product, Engineering, Payer Ops, Finance, RCM, Clinical Ops, and Customer Experience.
• Evaluate where work should be brought in-house or supported by external partners, then implement the operating model and controls required for reliable execution.
• Serve as the day-to-day escalation point for the area you own, resolving blockers independently and escalating material risks with clear recommendations.
• Communicate decisions, owners, deadlines, risks, and next steps clearly to team members, leaders, providers, state boards, external partners, and cross-functional stakeholders.
• Build team capability by coaching associates into stronger owners and future leaders while ensuring reliable delivery against goals.

Requirements

• Approximately 5–9 years of experience in provider licensing, provider operations, healthcare operations, or a closely related field.
• Meaningful licensing domain depth, including state licensing requirements, application and renewal processes for Medical Doctors, Nurse Practitioners, and Therapists.
• Demonstrated people-leadership experience, including setting priorities, directing work, giving feedback, managing performance, and developing team members.
• Owned complex operational programs with rigorous quality, compliance, documentation, and deadline requirements.
• Experience using metrics to manage capacity, throughput, quality, timeliness, and execution risk.
• Strong written and verbal communicator who can simplify complex regulatory or operational issues for different audiences.
• Tech-savvy with experience improving processes through tooling, automation, or partnership with Product and Engineering.
• Flexible, adaptable, and effective in fast-changing conditions.
• A bachelor’s degree is strongly preferred but not required.

Please note that you must be legally authorized to work in the U.S. for this position.