Licensing Investigative Analyst (LPS I)

This posting is continuous until filled.

Jobsite Address: 2000 S Cynthia St #30, McAllen TX 78503

Performs moderately complex (journey-level) licensing and permitting work. Work involves receiving, investigating and data entry review of license and permit applications; ensuring compliance with applicable policies, administrative codes, and statutes; communicating with external and internal customers; and approving license and permit applications. May occasionally assist others in performing job duties of greater complexity. Works under general supervision, with limited latitude for the use of initiative and independent judgment.

Essential Job Functions

• 50% Receives, screens, analyzes, investigates, and reviews license and permit applications and other related documents to ensure completeness, accuracy, and compliance with state and federal regulations, policies and guidelines for processing and issuance.
• Monitors license and permit applications and requests for appropriate routing and processing needed to approve license and permits.
• Accountable for the timely and accurate issuance of licenses and permits in accordance with the mandated performance measures.
• Reviews, maintains, and updates essential information in the agency's database system and other appropriate computer applications and systems.
• Monitors daily status of application inventory and reports to supervisor.
• Issues licenses and permits and coordinates with Resource and Planning for reimbursements or transfers of fees when applicable.
• Reviews records associated with license and permit applications, violations, and other information required to determine qualification.
• Reviews applications and ensures compliance with administrative codes, state statutes, and agency policies and procedures.
• 30% Provides administrative and technical assistance related to license and permit requirements to the public, agency staff, and government officials.
• Answers Licensing inquiries pertaining to rules, regulations, policies, and procedures.
• Creates notices, correspondence, and reports related to license and permit activities and compliance.
• Conducts research to resolve customer service inquiries.
• Provides customer service to both internal and external customers.
• Provides administrative support associated with maintaining the office.
• 10% Contributes to the development of administrative processes and procedures for the Licensing Department.
• May be assigned to special teams or projects.
• May assist in the development of technical and administrative procedures for the review of license and permit applications.
• 10% Education, Training, Certifications and Other Work Activities.
• Must maintain all Licensing related certifications.
• Performs related work as assigned.

Minimum Qualifications

Education: Graduation from a standard senior high school or equivalent. AND Experience: One (1) or more years of full-time work experience performing moderately complex application processing and/or application investigations. Applicable Substitutions Experience And Education May Be Substituted For One Another.

Knowledge, Skills, and Abilities

Knowledge

• Knowledge of office practices; of administrative and technical procedures; and of applicable policies, administrative codes, interprets regulations and statutes.
• Knowledge of and seeks intermediate training, development, and certification for self-development.
• Exhibits sound knowledge, initiative, and judgment in accord with TABC's Guiding Principles.

Skills

• Skilled in continued proficiency in advanced licensing-related computer skills/software applications.
• Skilled in effective written, oral, and persuasive communication techniques.

Abilities

• Ability to expand learning experience in the managing-of-change, mediation, and mitigating conflict.
• Ability to own personal development and learn performance management concepts.
• Ability to collaborate and exchange creative ideas.
• Exhibits personal integrity/credibility.
• Exhibits effective team-related concepts.
• Possess a valid Texas driver's license, if applicable.
• Additional certifications may be required to be registered, certified, or licensed in a specialty area.

Physical Requirements/Supplemental Information

5% TRAVEL REQUIREMENT Must complete Licensing Department's annual in-service training in-person and any other training the Department Director deems mandatory as per the agency's policies, procedures, guidelines, and regulations. Any mandatory training that occurs outside of the designated duty station will involve travel, which may include overnight stays.

Physical Requirements

• This position functions in a standard office environment.
• Must be able to move around the office to access filing cabinets, office equipment and move up to 20 pounds.
• Must be able to communicate and exchange information via phone, computer, in person and via electronic media.
• Must be able to perform repetitive use of a keyboard at a workstation.
• Must be able to work with overlapping deadlines.
• This position is expected to work in the office but may be eligible for situational or hybrid telework schedule upon completion of an initial probationary period.
• For teleworking, must have a secure, dedicated workspace with internet service, ability to maintain a reliable consistent work schedule and be available for meetings and group collaboration via Microsoft Teams or other platforms/applications during regular business hours.

Military Occupational Specialist (MOS) Code

Veterans, Reservists or Guardsmen with an MOS or additional duties pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are highly encouraged to apply. For more information see the Texas State Auditor's Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions