Licensing and Contracting Forms Analyst

About the role

Join our growing team as a Licensing & Contracting Forms Analyst, where you'll play a key role in maintaining and enhancing the forms and data infrastructure that powers one of the insurance industry's leading SaaS solutions. In this position, you'll combine your insurance expertise, analytical mindset, and technical aptitude to manage a large library of licensing and contracting forms, configure data-mapping logic, and support customers and internal teams. If you're detail-oriented, thrive in a fast-paced environment, and enjoy both technical and client-facing work, we'd love to hear from you.

Responsibilities

• Manage large library of PDF forms and associated business rules with exceptional attention to detail.
• Program data mapping logic into the forms catalog to apply the appropriate data to the correct forms based on complex rules using XSL/XML code language.
• Act as Tier One Support contact for form and data-mapping related updates/issues/questions.
• Effectively manage large amounts of incoming form and data-mapping related support and update requests.
• Resolve form and data-mapping problems by clarifying the customer’s need, determining the cause of the problem, selecting and calmly explaining the best solution to solve the problem, and expediting correction or adjustment.
• Troubleshoot and calmly work with end users via phone & remote screen sharing.
• Escalate questions/problems to appropriate individuals within the team.
• Provide timely feedback to the company regarding form and data-mapping failures or customer concerns.
• Demonstrate a versatile attitude with the ability to work within a small team.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this position. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

• Must have insurance industry experience within Licensing and Contracting.
• Reading/writing XSL/XML Code.
• Ability to interpret complex business rules and logic and apply them to the forms code.
• Ability to multi-task, prioritize and manage time effectively.
• Proven customer support experience.
• Strong phone and e-mail contact handling skills.
• Ability to easily adapt to changing work situations.
• A quiet home work space with fast, reliable internet.

Qualifications

• Exceptional Organization Skills
• Customer/Client Focused
• Problem Solving/Analysis
• Technical Capacity
• Time Management
• Communication Proficiency
• Stress Tolerance/Patience
• Teamwork Oriented
• Insurance industry knowledge/experience

Preferred Experience

• Insurance industry Licensing and Contracting experience, preferably within a Brokerage General Agency working with multiple insurance carriers.
• XML/XSL coding experience highly preferred, or the proven ability to learn any coding language.
• Proven customer service experience.

Schedule

• Monday through Thursday: 8:30 AM to 5:30 PM
• Friday: 8:30 AM to 4:00 PM

This is a full-time, work-from-home position.

About Us

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster. At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer, testaments to the value we place on workplace culture.

We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses:

• Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision.
• Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences.
• Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient.
• Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance.
• Catastrophe and Risk Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events.
• Marketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement.
• Life Insurance Solutions — offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.
• Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger.

Benefits

Verisk invests in a benefits package for all employees that includes the following:

• Health Insurance
• Retirement Plan
• Disability benefits
• Paid Time Off program