Licensed Vocational Nurse (LVN)

Essential Duties and Responsibilities

• Oversee daily operations of Medical Assistants and QA staff, ensuring efficient workflows and timely patient follow-up
• Cook up staffing schedules and ensure adequate program coverage
• Train, mentor, and support staff; assist with onboarding and performance evaluations
• Serve as the primary escalation point for workflow issues, patient concerns, and staff questions
• Lead team huddles and support quality improvement initiatives
• Supervise QA processes, ensuring accuracy, timeliness, and KPI alignment
• Review and maintain clinical documentation, including treatment logs, prior authorizations, and ICD-10 coding
• Monitor QA trackers, reports, and data for accuracy and compliance
• Analyze workflows and data trends to identify issues and implement improvements
• Prepare and present regular QA and operational reports to leadership
• Communicate effectively with patients, providers, leadership, and external partners
• Manage outsourced staff coordination, including payroll validation and coverage planning
• Escalate clinical or operational concerns and communicate supply or resource needs proactively

Preferred Qualifications

• A high school diploma or GED
• An associate degree in Medical Assisting, Healthcare Administration, LVN, EMT/dispatcher, or related field
• A certified Medical Assistant (CMA, RMA, or equivalent) or LVN
• Experience in wound care, specialty clinics, home health, or outpatient settings
• Experience supervising or working with outsourced or remote teams
• A strong understanding of QA processes, KPIs, and clinical documentation standards
• Demonstrated ability to manage multiple priorities in a fast-paced environment
• Excellent communication and customer service skills with a patient-centered approach

Experience & Background

• A minimum of 1-2 years of clinical medical assisting or relevant healthcare experience
• A minimum of 1–2 years of experience in QA, clinical operations, or administrative healthcare role
• Prior leadership, lead, or supervisory experience preferred
• Experience in one or more of the following role types strongly preferred:
• Healthcare Administration or Care Coordination
• Home Health or Field Scheduling
• Medical Assistant (clinical or administrative)
• Entry-level Healthcare QA or Data Support

Skills

• Proficiency in Microsoft Excel, Outlook, and SharePoint