Licensed US Customs Broker - Import Manager

We are seeking an experienced Import Manager to oversee daily U.S. Customs Brokerage operations. This is a hands-on leadership position responsible for managing entry processing, supporting compliance, coordinating workflow, and guiding a team of Entry Writers and import professionals.

Responsibilities

• Manage daily Customs Brokerage operations to ensure entries are processed accurately, efficiently, and on time.
• Review Customs entries and supporting documentation for accuracy and regulatory compliance.
• Provide guidance to Entry Writers regarding classification, documentation, U.S. Customs requirements, and Partner Government Agency regulations.
• Prepare and file Customs entries when additional operational support is needed.
• Monitor and assist with resolving Customs rejections, Requests for Information, holds, and other compliance matters.
• Coordinate workloads, assign priorities, and maintain balanced team productivity.
• Develop, maintain, and improve standard operating procedures for import operations.
• Communicate regulatory updates and procedural changes to team members.
• Support the training, coaching, and professional development of Entry Writers and support staff.
• Partner with leadership to improve operational efficiency, accuracy, compliance, and customer service.
• Ensure brokerage activities meet client requirements and applicable federal regulations.

Requirements

• Active U.S. Customs Broker License required.
• Prior U.S. Customs Brokerage experience required.
• At least five years of experience in Customs Brokerage Operations.
• Strong knowledge of U.S. Customs regulations, import entry processing, tariff classification, and trade compliance.
• Experience supervising, training, or mentoring Entry Writers is highly preferred.
• Hands-on experience reviewing, preparing, and submitting Customs entries.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Excellent written and verbal communication skills.
• Experience improving processes, workflows, or operating procedures is a plus.
• Bachelor’s degree preferred but not required.

About the role

This position offers the opportunity to take ownership of daily brokerage operations while remaining directly involved in import processing and compliance. You will play an important role in developing the team, improving processes, and maintaining high standards of accuracy and customer service.