Licensed Technician (RN, RT, or LPN)

About the role

VGM Fulfillment processes and ships CPAP resupply orders and medical supplies on behalf of home medical equipment suppliers. The Licensed Technician will be working with medical equipment, specifically CPAPs, and ensuring patients receive the highest standard of care. This role will be responsible for filtering through orders, verifying prescriptions, and communicating any concerns with customer service representatives. The individual in this role will also be responsible for ensuring that medical equipment is set correctly based on prescriptions and patient needs. This is a fast-paced position with urgent deadlines requiring strong personal drive and commitment to success. This role needs to be present onsite at our warehouse location in Phoenix, AZ.

Working location & schedule

VGM Warehouse - Phoenix, AZ. Full-time, Monday-Friday, 1st shift [6am-2:30pm].

Responsibilities

• Properly translate CPAP machine prescription settings that comes over from home medical equipment suppliers
• Pick, set and ship medical devices for all life sustaining machines (Adaptive Servo-Ventilation, etc.)
• Oversite of all medical device orders to check for accuracy to the prescription
• Responsible for handling incoming CPAP request from vendors, patients and manufacturers
• Follows strict HIPAA confidentiality guidelines
• Responsible for keeping all parties informed of order status; keeps timely and accurate notes of customer interactions and transactions, recording details of inquiries, comments, as well as actions taken
• Answers telephone and emails timely; takes messages as needed providing answers to questions from patients, staff, and manufacturing companies
• Be available to come in early and stay late as needed to provide adequate support to the business
• Maintain a clean and safety work environment to prevent accidents and injuries
• Maintain compliance, safety, and quality standards by ensuring strict adherence to company policies and procedures
• Ability to obtain necessary licensing paid for by VGM to sustain the role and manage the renewal process
• While performing the duties of this job, the employee maybe required to assist with other departmental functions upon request
• Maintains a clear and organized work environment by ensuring all work areas are kept tidy and free of hazards by regularly cleaning and organizing tools, equipment, and materials

Qualifications

• Valid and active Iowa nursing license required [Licensed Practical Nurse (LPN), Registered Nurse (RN), or Respiratory Therapist (RT)]
• Flexible with the ability to routinely adapt to change
• Ability to work in multiple software systems at a time
• Maintain a positive and professional attitude while working with others of varying backgrounds
• Set a positive example through personal attendance and time management
• Demonstrate accurate verbal and written communication skills with clients and coworkers
• Work cooperatively in a team environment to achieve business goals and growth opportunities
• Flexible in scheduling as one weekend a month may be required

Physical requirements

• Ability to lift up to 15lbs at times
• Ability to stand and walk throughout the facility 25% of the workday
• Visual abilities to include reading, distance vision and peripheral vision
• Strict adherence to all physical safety standards