Licensed Relationship Manager Program Director

Essential Functions

• Define and evolve the LRM program vision, strategy, and multi-year roadmap
• Establish success metrics and track program effectiveness against business goals
• Build and maintain governance routines, including quarterly reviews and performance checkpoints
• Create standardized playbooks, role expectations, and consistent operating models across markets
• Lead LRM selection cycles throughout the year
• Partner with Financial Advisors and Relationship Partners to build a strong, diverse candidate pipeline
• Oversee licensing cohorts to ensure high pass rates and timely completion
• Ensure full compliance with FINRA and all regulatory requirements
• Design and deliver monthly skill-building sessions for LRMs
• Partner with Financial Advisors to strengthen coaching practices and on-the-job development
• Create scalable learning approaches that accelerate time to productivity
• Manage program timelines, logistics, and external vendor relationships as needed
• Track and report on key performance indicators, including: Licensing pass rates, Time to productivity, Revenue and referral contributions, Client experience outcomes
• Provide actionable insights and recommendations to senior leadership to continuously improve results

Talent Pipeline and Licensing Execution

• Lead LRM selection cycles throughout the year
• Partner with Financial Advisors and Relationship Partners to build a strong, diverse candidate pipeline
• Oversee licensing cohorts to ensure high pass rates and timely completion
• Ensure full compliance with FINRA and all regulatory requirements

Training, Coaching, and Sales Development

• Design and deliver monthly skill-building sessions for LRMs
• Partner with Financial Advisors to strengthen coaching practices and on-the-job development
• Create scalable learning approaches that accelerate time to productivity

Program Operations and Performance Management

• Manage program timelines, logistics, and external vendor relationships as needed
• Track and report on key performance indicators, including: Licensing pass rates, Time to productivity, Revenue and referral contributions, Client experience outcomes
• Provide actionable insights and recommendations to senior leadership to continuously improve results

Qualifications

• 5 - 6 years Experience in banking, wealth management, or financial services
• 2 - 3 years Experience leading programs, projects, or talent development initiatives
• 2 - 3 years Demonstrated experience working with licensed roles (e.g., Series 6/7, 63/65/66) or supporting FINRA-regulated environments

Additional Knowledge, Skills And Abilities

• Proven ability to manage cross-functional partnerships and deliver results through influence
• Strong knowledge of retail banking and wealth collaboration models
• Ability to analyze performance data, generate insights, and drive action
• Strong coaching and facilitation skills, with experience developing talent at scale
• Hightly organized with the ability to manage multiple priorities and stakeholders
• Results-oriented mindset with a focus on client experience and revenue growth

Licenses and Certifications

• FINRA SIE SIE, S7, S65/66, L&H