Licensed Practical Nurse (LPN)

Guided by our core values and commitment to your success, we provide health, financial and lifestyle benefits to ensure a best-in-class employee experience.

Benefits

• Highly competitive total rewards package, including comprehensive medical, dental and vision benefits
• 401(k) plan with both employee and employer contributions
• Annual incentive bonus plan based on company achievement of goals
• Paid holidays, paid time off, and volunteer time off
• Professional development courses, mentorship opportunities, and tuition reimbursement program
• Paid parental leave and adoption leave with adoption financial assistance
• Employee discount program

About the role

The LPN provides professional nursing care for care center patients following established standards and practices. Spira Care was designed with our patients at the center of their Care Teams. This collaborative, patient-centered approach to primary care offers patients a one-of-a-kind healthcare experience and offers healthcare professionals an opportunity to really see the impact they can make in their patients’ lives. Our Care Teams are made up of professionals with diverse backgrounds, experiences, and focus areas who are curious, empathetic, and collaborative.

Responsibilities

• Establish a trusted partnership with the member and build credibility through knowledge sharing and education around healthcare needs while using critical thinking and prioritization in collaboration with the care team
• Provide a high degree of customer service including receiving member incoming calls (return calls and/or triage), in-person interactions, and member outreach as needed
• Administer and document member intake, point of care testing, immunizations, injections, oral medications, assist providers with procedures, and perform phlebotomy as needed
• Assist with care coordination including pre-visit planning, clinical pathway adherence, care gap identification and management, ER/inpatient discharges, and transitions of care in conjunction with the care team
• Operate as one of the liaisons for member healthcare needs and utilize all forms of communication effectively to maximize a collaborative relationship in identifying member needs for Behavioral Health, Health Coaching, Diabetic Educators, and BCBS programs
• Document and complete tasks assigned to inboxes within the EHR system and member call queues
• Work with the care team to meet quality performance targets and metrics established for the providers and care center
• Operate successfully in an ambiguous environment that requires a high degree of adaptability, agility, and reliability
• Maintain confidentiality of all regulated information in compliance with state and federal laws; read, understand, and follow medical policy and all corporate, divisional, and departmental policies and procedures, including but not limited to Protected Health Information (PHI) and Personal Identifiable Information (PII)
• Light local travel may be required

Requirements

• Diploma in Nursing
• Valid and active Licensed Practical Nurse (LPN) in Kansas and Missouri or multi-state compact license
• BLS certification from American Red Cross or American Heart Association
• Maintain licensures and certifications throughout employment
• Intermediate knowledge/experience with common diagnoses typically seen in primary care
• Ability to work effectively in a fast-paced environment with competing priorities
• Ability to define problems (technical and clinical), collect data, establish facts, and draw valid conclusions and action plans
• Intermediate knowledge of Microsoft Windows applications
• Ability to work with a variety of member tools/applications used to access and document health information and support member interactions through various communication channels (phone, in-person, chat, email, etc.)
• Must comply with Spira Care’s vaccination requirements as a condition of employment, with or without reasonable accommodation based on a sincerely held religious belief or a disability

Preferred Qualifications

• Prior primary care experience
• Athena EHR experience
• Experience with ACA and/or Medicare populations
• Advanced knowledge/experience with common diagnoses typically seen in primary care