Licensed P&C Insurance Professional - Sales and Service (Signing Bonus)

About the role

At USAA, our mission is to empower members to achieve financial security through highly competitive products, exceptional service, and trusted advice. We strive to be the #1 choice for the military community and their families, guided by core values of honesty, integrity, loyalty, and service. USAA supports active‑duty military spouses and may offer remote or hybrid flexibility consistent with policy and business needs.

Responsibilities

• Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross‑selling opportunities, and providing exceptional service through various communication channels.
• Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services; maintain respective trailing documents for all states.
• Identify, assess, and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services.
• Provide detailed issue diagnosis while minimizing transfers, escalations, and call backs.
• Efficiently operate in a contact center environment, navigate multiple systems/programs, and maintain engaging member interactions across multiple channels.
• Maintain required Property & Casualty (P&C) licenses and state registrations.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• High School Diploma or GED equivalent.
• Currently ACTIVE Property and Casualty or Personal Lines license in your state of residence or state of hire, with ability to acquire additional licenses for other states as needed.
• 1 year of customer service experience in insurance, financial services, or relevant direct customer service and/or sales experience.
• Ability to prioritize and multi‑task, including navigating multiple business applications.

Preferred Qualifications

• US military experience gained through military service or as a military spouse/domestic partner.
• Prior experience in a fast‑paced contact center environment.

Training and Development

The Licensed Insurance Professional role includes a comprehensive, fully paid six‑month training program covering all training materials, class discussions, hands‑on training, e‑learning modules, and instructor‑led guidance. USAA pays for all licensing costs. New training classes start every month. After six months of in‑office development, you may work offsite two days per week, with onsite days agreed upon with your manager. Work schedules may vary and can include some weekends.

Work Schedule

Shifts are 8 hours within the hours of 8:00 AM – 10:00 PM CST. After training, you will be assigned either a 4‑day or 5‑day work schedule that includes one weekend day. All schedules average 40 hours per week and are subject to change based on business needs. The role may require working evenings up to 10:00 PM Local Time, including a permanent Saturday or Sunday, with a 15% shift differential for hours after 6:00 PM Local Time and any hours worked on Saturday or Sunday.

Compensation

The hiring range for this position is $46,370 – $48,870. Compensation is determined by experience and market data. For new hires starting in October and November 2026, a signing bonus of $2,000 is offered, paid in one installment after 45 days of employment. Relocation assistance is not available for this position.

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) and pension plans
• Life insurance
• Parental benefits and adoption assistance
• Paid time