Licensed P&C Insurance Professional - Sales and Service (Signing Bonus)

About the role

The Opportunity It is all about learning and growing. Our Licensed Insurance Professional role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you!

Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor-led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month.

The Opportunity includes a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday.

Responsibilities

• Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels.
• Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services.
• Maintain respective trailing documents for all states.
• Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services.
• Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.
• Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.
• Maintain required Property & Casualty (P&C) licenses and state registrations.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• A High School Diploma or GED equivalent.
• Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed.
• 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience.
• Ability to prioritize and multi-task, including navigating through multiple business applications.

Qualifications

• High school diploma or GED equivalent.
• ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed.
• 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience.
• Ability to prioritize and multi-task, including navigating through multiple business applications.

Skills

• Customer service skills.
• Insurance knowledge.
• Effective communication skills.
• Problem-solving abilities.
• Ability to work in a contact center environment.

Benefits

• Comprehensive medical, dental and vision plans.
• 401(k).
• Pension.
• Life insurance.
• Parental benefits.
• Adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Variety of wellness programs.
• Career path planning and continuing education.

Pay

The hiring range for this position is: $46,370 - $48,870. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.

Schedule

All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work schedules are assigned based on business need to ensure adequate coverage for our members.