Licensed Optician - Optical Specialist - Part Time

About the role

The Optical Specialist role at Eyeglass World is customer-facing and integral to the in-store experience. This position combines optical support, finishing excellence, and customer connection to deliver consistent, high-quality experiences.

Responsibilities

• Create an exceptional customer experience by delivering warm, confident, and personalized service at every stage of the visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Ensure customers leave feeling confident in both their eyewear and their experience.
• Support clinical and in-store flow by assisting with patient flow and pre-exam screenings to support optometrists.
• Help ensure smooth transitions between exam, finish, and pickup moments.
• Serve as a calm, knowledgeable presence throughout the customer journey.
• Own finish and quality excellence by performing finishing work including final adjustments, inspections, and quality checks.
• Achieve all eyewear meets Eyeglass World standards for fit, function, and presentation.
• Prepare orders for pickup and deliver a polished, brand-aligned handoff.
• Operate with precision and care by supporting order entry, tracking, and timely completion.
• Maintain organized, clean, and efficient finish and retail areas.
• Identify and resolve quality or service issues proactively.
• Bring the brand to life by modeling Eyeglass World service standards, tone, and behaviors in every interaction.
• Uphold visual, experiential, and operational brand standards in the store.
• Partner with the store team to deliver a consistent and elevated experience.

Qualifications

• High School Diploma or equivalent.
• 1+ year experience in optical, retail, sales, or customer service.
• Active dispensing license as required by the state.
• Strong multitasking, time management, and organizational skills.
• Clear communication and the ability to educate customers effectively.
• Ability to prioritize customer satisfaction at every interaction.
• Support store team in shared goals.
• Bilingual abilities (preferred).

Additional Information

At National Vision, we offer competitive pay, bonus opportunities, and a comprehensive benefits package including:

• 401(k) retirement savings with company match and stock purchase plan.
• Paid sick time.
• Parental leave.
• Employee eyewear discount.
• College scholarship program.
• Training programs available.
• Access to educational courses.
• Emphasis on internal promotions and career advancement.

We are an equal opportunity employer committed to diversity and inclusion.