Licensed Optician - Optical Specialist - Part Time

About the role

The Optical Specialist role at Eyeglass World is customer-facing and integral to the in-store experience. This position combines optical support, finishing excellence, and customer connection to deliver consistent, high-quality experiences.

Responsibilities

• Create an exceptional customer experience by delivering warm, confident, and personalized service at every stage of the visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Absorb and support clinical and in-store flow, assisting with patient flow and pre-exam screenings to support optometrists.
• Ensure smooth transitions between exam, finish, and pickup moments by serving as a calm, knowledgeable presence throughout the customer journey.
• Own finish and quality excellence by performing finishing work including final adjustments, inspections, and quality checks, ensuring all eyewear meets Eyeglass World standards for fit, function, and presentation.
• Prepare orders for pickup and deliver polished, brand-aligned handoffs.
• Operate with precision and care by supporting order entry, tracking, and timely completion, maintaining organized, clean, and efficient finish and retail areas.
• Identify and resolve quality or service issues proactively, bringing the brand to life in every interaction.
• Model Eyeglass World service standards, tone, and behaviors in every interaction, upholding visual, experiential, and operational brand standards in the store.
• Partner with the store team to deliver a consistent and elevated experience.

Qualifications

• High School Diploma or equivalent.
• 1+ year experience in optical, retail, sales, or customer service.
• Active dispensing license as required by the state.
• Strong multitasking, time management, and organizational skills.
• Clear communication and the ability to educate customers effectively.
• Ability to prioritize customer satisfaction at every interaction.
• Support store team in shared goals.
• Bilingual abilities (preferred).

Additional Information

At National Vision, we offer competitive pay, bonus opportunities, and a benefits package to support you and your family now and in the future. Our benefits include:

• 401k retirement savings with company match and stock purchase plan.
• Paid sick time.
• Parental leave.
• Employee eyewear discount.
• College scholarship program.
• Training programs available.
• Access to educational courses.
• Emphasis on internal promotions and career advancement.

We are an equal opportunity employer committed to diversity and inclusion. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.