Licensed Optician - Optical Specialist

About the role

The Optical Specialist is a customer-facing role at Eyeglass World, blending optical support, finishing excellence, and customer connection to deliver consistent, high-quality experiences.

Responsibilities

• Create an Exceptional Customer Experience
• Deliver warm, confident, and personalized service at every stage of the visit
• Guide customers through eyewear selection, final fitting, and product education
• Ensure customers leave feeling confident in both their eyewear and their experience
• Support Clinical & In Store Flow
• Aid in patient flow and pre-exam screenings to support Optometrists
• Help ensure smooth transitions between exam, finish, and pickup moments
• Serve as a calm, knowledgeable presence throughout the customer journey
• Own Finish & Quality Excellence
• Perform finishing work including final adjustments, inspections and quality checks
• Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation
• Prepare orders for pickup and deliver polished, brand-aligned handoff
• Operate with Precision & Care
• Support order entry, tracking, and timely completion
• Maintain organized, clean, and efficient finish and retail areas
• Identify and resolve quality or service issues proactively
• Bring the Brand to Life
• Model Eyeglass World service standards, tone, and behaviors in every interaction
• Uphold visual, experiential, and operational brand standards in the store
• Partner with the store team to deliver a consistent and elevated experience

Qualifications

• High School Diploma or equivalent
• 1+ year experience in optical, retail, sales, or customer service
• Active dispensing license as required by the state
• Strong multitasking, time management and organizational skills
• Clear communication and the ability to educate customers effectively
• Ability to prioritize customer satisfaction at every interaction
• Support store team in shared goals
• Bilingual abilities (Preferred)

Additional Information

At National Vision, we offer competitive pay, bonus opportunities, and a comprehensive benefits package including health & dental insurance, 401k retirement savings, flex spending account, generous paid time off & company holidays, parental leave, employee eyewear discount, and training programs to support your professional growth and career fulfillment.