Licensed Optician

About the role

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

Responsibilities

• Welcome all customers and set expectations
• Custom fit glasses and precisely place prescription in lenses
• Act as a leader in optical acumen
• Take and record measurements, accurately adjust and fit eyewear with attention to detail, ensure finished eyewear meets standards and customer needs
• Assist team with complex product needs and prescriptions
• Accurate and thorough use of technology despite time pressure and customer volume; exceptional product knowledge; use of appropriate tools
• Proactive, explore root cause of issues, forward thinking, ensure customers are satisfied and expectations are exceeded, solution driven
• Ability to multi-task, prioritize and manage time with competing priorities
• Strive to achieve exceptional results on Brand KPIs and competencies
• Take pride in store appearance, help to keep store clean, attractive and organized
• Inform management of safety opportunities; demonstrate safe work practices
• Resourceful, self-motivated with a desire for continual learning, improvement and results
• Adhere to company policies and procedure, including discounts, promotions and inventory management

Basic Qualifications

• High School graduate or equivalent
• State Licensure
• Optical dispensing experience
• Strong customer service skills: communicator, listener and team builder
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Selling skills – ability to use and carry an iPad/tablet
• Familiarity with POS, computers and calculators
• Embrace new technology and change

Preferred Qualifications

• Previous customer service and retail experience