Licensed Optician

Licensed Opticians are responsible for selling and dispensing eyewear and eyewear accessories to patients, ensuring a perfect fit and accurate prescription.

Responsibilities

• Deliver an extraordinary experience to each patient, providing a complete understanding of customized product and service recommendations.
• Custom-fit glasses and precisely place prescriptions in lenses.
• Develop a personal clientele by providing outstanding service and obtaining referrals.
• Assist co-workers with complex product needs and prescriptions.
• Stay current on company and industry products, procedures, manufacturer rebates, and available lens and frame types.
• Handle patient calls, update order status, and resolve issues; escalate to the Store Manager as needed.
• Retrieve patient charts and electronic health records.
• Assist patients in selecting frames, lens types, and treatments (tints, coatings) based on specific needs and facial measurements.
• Educate patients on proper eyeglass and contact lens care.
• Collect eye and face measurements to ensure proper fit.
• Interpret prescriptions written by optometrists and ophthalmologists.
• Create work orders for lab technicians with detailed lens specifications.
• Follow up on pending orders, verify timelines, and inform patients of any delays or arrivals.
• Dispense glasses by inspecting the product, checking fit, adjusting as needed, and soliciting patient feedback.
• Adjust eyewear for visual acuity, fit, and comfort using tools like pupilometers, PD sticks, lensometers, pliers, wrenches, and frame warmers.
• Perform eyewear adjustments and repairs.
• Communicate regularly with technicians and store managers regarding patient information or order status.
• Inspect final products for flaws, clean and polish lenses, and maintain overall store cleanliness (frame boards, displays, work areas, etc.).
• Restock retail boards with new merchandise.
• Address product issues, analyze problems, and answer patient questions about insurance, warranties, pricing, promotions, and services.
• Collaborate with technicians, front desk associates, managers, and optometrists.
• Sell miscellaneous products such as cleaners, contact lens supplies, sunglasses, and safety glasses.

Requirements

• High School Diploma.
• State Licensure as an Optician.
• Optical dispensing experience; minimum of one year as an Optician strongly preferred.
• Experience with HIPAA requirements preferred.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Exceptional customer service skills and a pleasant demeanor; sales experience preferred.
• Manual dexterity and hand-eye coordination.
• Dependability and punctuality.
• Ability to lift up to 30 lbs, bend, kneel, and stand for up to 8 hours a day.

Benefits

• 401(k) with company match.
• Medical, dental, life, short-term disability, and long-term disability insurance.
• Vision Service Plan and employee vision discount program.
• HSA/FSA options.
• Paid time off (PTO).
• Paid holidays.

Physical Demands

This position requires the ability to communicate and exchange information, utilize optical equipment, and move about the office. Involves lifting up to 30 lbs, bending, kneeling, and standing for extended periods.