Licensed Optician

About the role

Licensed Opticians are responsible for selling and dispensing eyewear and eyewear accessories to patients. They ensure patients are fitted with the right-size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements. Licensed Opticians are at the heart of our business, delivering an extraordinary experience to each patient.

Responsibilities

• Provides patients with a complete understanding of customized recommendations for products and services
• Custom fits glasses and precisely places prescription in lenses
• Develops own clientele from providing outstanding service and obtaining referrals
• Assists co-workers with difficult or complex areas of product needs and prescriptions
• Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available
• Takes and returns patient calls, updating patients on the status of their order and resolving order issues
• Retrieves patient charts and electronic health records
• Assists patients in selecting frames, lens type, and lens treatments including tints and coatings based on specific patient needs and facial measurements
• Educates patients on proper eyeglass and contact lens care
• Collects eye and face measurements to ensure proper fit
• Interprets prescriptions written by optometrists and ophthalmologists
• Creates work orders for lab technicians, specifying information on lenses needed
• Follows up on all pending orders, verifies timeliness, and informs patients of status or delays
• Notifies patient when orders arrive from lab/manufacturer
• Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback
• Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort using tools such as pliers, wrenches, and frame warmers
• Proficient in using tools such as pupilometers, PD sticks, lensometers, and other optical instruments
• Regularly communicates with technicians and/or store managers regarding patient information or order status
• Inspects the final product ensuring there are no flaws; cleans and polishes lenses using cloths and solvents
• Maintains overall cleanliness and visual appeal of the store, including cleaning and organizing frame boards, displays, mirrors, workbench, office area, bathroom, and breakroom
• Restocks retail boards with new merchandise
• Understands product issues and analyzes any problems; answers patients’ questions regarding insurance, warranty, products, materials, services, pricing, upgrades, and promotions
• Collaborates with technicians, front desk associates, managers, and optometrists
• Sells miscellaneous products such as cleaners, contact lens supplies, sunglasses, and safety glasses

Requirements

• High School Diploma
• State Licensure as an Optician
• Optical dispensing experience
• Minimum of one-year experience working as an Optician strongly preferred
• Experience with HIPAA requirements preferred
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Excellent customer service skills and pleasant demeanor; sales experience preferred
• Manual dexterity and hand-eye coordination
• Dependability and punctuality
• Ability to lift up to 30 lbs, bend, kneel, and stand for up to 8 hours a day

Benefits

• 401(k) with Match
• Medical, Dental, Life, STD, and LTD insurance
• Vision Service Plan
• Employee Vision Discount Program
• HSA/FSA
• Paid Time Off (PTO)
• Paid Holidays

Benefits applicable to full-time employees only.

Physical Demands

This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office. It also involves lifting up to 30 lbs, bending, kneeling, and standing for up to 8 hours a day.