Licensed Optician

Full-time position based in Hopkinton, Massachusetts.

About the role

Licensed Opticians are responsible for selling and dispensing eyewear and eyewear accessories to patients. They ensure patients are fitted with the right-size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements. Licensed Opticians are at the heart of our business, delivering an extraordinary experience to each patient.

Responsibilities

• Provide patients with a complete understanding of customized recommendations for products and services
• Custom fit glasses and precisely place prescriptions in lenses
• Develop own clientele by providing outstanding service and obtaining referrals
• Assist co-workers with difficult or complex product needs and prescriptions
• Stay current on company/industry products, procedures, manufacturer rebates, and types of lenses and frames available
• Handle patient calls, update patients on order status, and resolve order issues; escalate to Store Manager as needed
• Retrieve patient charts and electronic health records
• Assist patients in selecting frames, lens types, and lens treatments based on specific needs and facial measurements
• Educate patients on proper eyeglass and contact lens care
• Collect eye and face measurements to ensure proper fit
• Interpret prescriptions written by optometrists and ophthalmologists
• Create work orders for lab technicians, specifying lens information
• Follow up on pending orders, verify timelines, and inform patients of status or delays
• Notify patients when orders arrive from lab/manufacturer
• Dispense glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback
• Adjust eyewear to ensure visual acuity, proper fit, and patient comfort using tools such as pliers, wrenches, and frame warmers
• Perform eyewear adjustments and repairs using tools like pupilometers, PD sticks, and lensometers
• Regularly communicate with technicians and/or store managers regarding patient information or order status
• Inspect final product for flaws; clean and polish lenses using cloths and solvents
• Maintain store cleanliness by cleaning and organizing frame boards, displays, mirrors, workbench, office area, bathroom, and breakroom
• Restock retail boards with new merchandise
• Understand product issues and analyze problems; answer patients’ questions regarding insurance, warranty, products, materials, services, pricing, upgrades, and promotions
• Collaborate with technicians, front desk associates, managers, and optometrists
• Sell miscellaneous products such as cleaners, contact lens supplies, sunglasses, and safety glasses

Requirements

• High School Diploma
• State Licensure
• Optical dispensing experience
• Minimum of one-year experience working as an Optician strongly preferred
• Experience with HIPAA requirements preferred
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Excellent customer service skills and pleasant demeanor; sales experience preferred
• Manual dexterity and hand-eye coordination
• Dependability and punctuality
• Ability to lift up to 30 lbs, bend, kneel, and stand for up to 8 hours a day

Benefits

• 401(k) with Match
• Medical, Dental, Life, STD, and LTD insurance
• Vision Service Plan
• Employee Vision Discount Program
• HSA/FSA
• Paid Time Off (PTO)
• Paid Holidays

Physical Demands

This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office. Physical tasks include lifting up to 30 lbs, bending, kneeling, and standing for up to 8 hours a day.