Licensed Optician

About the role

At AEG, you'll join a team that invests in leadership development and internal growth. We believe in people and performance going hand in hand, valuing collaboration, authenticity, and continuous learning. We celebrate wins, support challenges, and grow together.

Responsibilities

• Assists patients in selecting eyewear and accessories that fit their prescription, lifestyle, and personal style.
• Ensures proper frame fit, accurate measurements, and correct lens dispensing.
• Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available.
• Takes and returns patient calls, updating patients on the status of their order and resolving order issues.
• Escalates any issues to management.
• Aid patients in selecting frames, lens type, and lens treatments.
• Educate patients on proper eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options.
• Interpret prescriptions written by Optometrists and Ophthalmologists, enter all prescription information into the EHR and ALE system, and follow-up on all pending orders.
• Dispense glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback.
• Adjust eyewear to ensure visual acuity, proper fit, and patient comfort by using various tools to perform eyewear adjustments and repairs.
• Communicate with technicians and managers, providing additional patient information or asking for an order status.
• Inspect the final product ensuring there are no flaws; clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, work bench, office area, maintaining overall cleanliness and visual appeal of the practice.
• Understand product issues and analyze any problems.
• Thoroughly and accurately answer patient questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.

Qualifications

• High School or GED qualification.
• ABO/NCLE preferred but not required.
• Optical dispensing experience.
• Experience with HIPAA requirements preferred.
• PC skills to include MC Office, Windows, and Word Processing.
• Strong organizational skills and attention to detail.
• Strong communication skills (verbal and written).
• Excellent customer service skills and pleasant demeanor, experience with sales preferred.
• Manual dexterity and hand-eye coordination.