Licensed Optical Manager - Menlo Park

About the role

Warby Parker is seeking a highly skilled Optical Manager to join our growing in-house Optical team. In this role, you'll use your professional skill set and product expertise to create incredible experiences for customers, whether they are longtime Warby Parker fans or first-time wearers. You'll lead your store's Opticians, acting as both a coach and team player, while fostering an encouraging work environment and helping Warby Parker grow.

Responsibilities

Optical duties

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that finished eyewear meets Warby Parker’s optical standards, as well as customer requirements and requests
• Use your expertise to explain prescription terminology and product offerings to customers

Leadership responsibilities

• Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor
• Uphold exceptional service standards when working with customers and implement retail experience programs that increase their loyalty and engagement
• Report to the Store Leader, working together to anticipate staffing needs and oversee Optician Apprentice Program participants
• Stay up to date with HR policies and procedures to promote a productive, safe culture in the store and leverage company resources to increase employees' engagement and job satisfaction
• Support general store systems, inventory databases, and business operations

Requirements

• A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) with 2+ years of management experience
• A strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards
• Able to operate with a high sense of professionalism and open-mindedness when making decisions on behalf of the team
• Passionate about the eyewear and retail industries
• A clear and effective communicator—you can break down technical terms for customers to easily understand
• Dedicated to going above-and-beyond to make customers and teammates happy
• Detail-oriented, organized, and capable of prioritizing tasks and responsibilities for yourself and your team in a fast-paced, ever-changing work environment
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Benefits

Full-time employees

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave
• Paid holidays
• Vacation days per year
• Retirement savings plan (401(k))
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear

Part-time employees

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave

Pay

Warby Parker offers a comprehensive compensation package that includes a competitive base salary/hourly rate and variable compensation for eligible employees. The range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is determined by the candidate's qualifications, experience, internal equity, and relevant market data. Non-exempt employees are eligible for overtime pay if required to work more than 40 hours in a workweek.

About Us

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style. We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. Since launching in 2010, we've pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests. For every pair of glasses or sunglasses we sell, a pair is distributed to someone in need through our Buy a Pair, Give a Pair program.