Licensed Optical Manager Full Time

About the Role

Responsible for performing all the duties required of an optician, in addition to managerial duties. This position manages, teaches, and coaches the optical team members, interacts with Members, confirms appointments, and ensures department upkeep. The Optical Manager serves as the liaison between our members and the lab to ensure timely processing of orders.

Responsibilities

• Provides a high level of Member service, including answering all incoming calls, scheduling patients for eye exams, maintaining open and honest communication, and a friendly demeanor.
• Supports Members in making eyeglass adjustments, taking measurements, reading prescriptions on the lensometer, timely notification of product readiness, handling money-related transactions, and completing order paperwork.
• Manages Optical department team members to ensure diligent engagement with Members in person and over the phone.
• Maintains discretion and adheres to privacy and confidentiality policies (e.g., HIPAA) due to access to patient information.
• Manages all sales opening and closing procedures, ensuring accurate fund collection and payments at the point of service.
• Strives to meet sales and metric goals by educating patients on product benefits and recommending solutions to improve visual needs.
• Engages with members in front of Optical during downtime.
• Communicates with Club Manager and Regional Optical Manager regarding department performance, maintenance, team performance, and doctor relations.
• Ensures the workstation and Optical department are always clean and maintained.
• Supervises all team members in the Optical department, including training, separations, promotions, and coaching.
• Maintains all club policies and procedures.
• Performs other duties as assigned.
• Exhibits leadership through strategic thinking, sound decision-making, and effective communication.
• Builds high-performing teams by fostering collaboration, providing direction, and delivering results.
• Leads through change and models leadership competencies to drive business growth.
• Ensures team members deliver GOLD club standards daily (Grand opening look, stocked items, planograms, signage, cleanliness).
• Drives performance and profitability using reporting to identify trends and opportunities.
• Communicates operational performance and financial targets to the team.
• Guarantees service excellence through all points of contact, setting service standards and resolving member concerns.
• Commits daily to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA).
• Ensures a safe and positive environment for both team members and members.
• Embraces inclusion and diversity through collaboration and respect.

Requirements

• Must be licensed to work as an optician within the State and keep the license up to date and active.
• Knowledge of optical products and business practices preferred.
• High school diploma, college degree, and/or experience in big box wholesale, retail, optical, and/or management is preferred.
• Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving results.
• Strong interpersonal skills, customer service skills, organizational skills, and attention to detail.
• Open shift availability required.
• At least 18 years of age.
• Regular, predictable, full attendance is an essential function of this job.

Environmental Job Conditions

• Most of the time is spent moving about frequently on hard surfaces.
• Occasional need to position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.
• Frequently requires lifting objects up to 20 pounds; may require lifting and moving heavy/awkward objects over 20 pounds with assistance.
• Located in a comfortable indoor area with frequent exposure to temperature extremes and loud noises.
• Occasional exposure to cleaning agents.
• Requires the use of Optical hand tools to adjust and repair Members’ eyeglasses, including insertion and removal of nose pads and small screws.

Qualifications

Must be licensed to work as an optician within the State and maintain an active license. Knowledge of optical products and business practices is preferred. A high school diploma, college degree, or experience in big box wholesale, retail, optical, and/or management is advantageous. Demonstrated leadership capabilities, strong interpersonal and customer service skills, and attention to detail are required.

Benefits

• Weekly Pay: Get paid every week.
• Free BJ’s Memberships: Complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off: Includes vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable Health Benefits: Choose from three medical plans, with optional dental, vision, Health Savings Account (HSA), and flexible spending account options.*
• 401(k) Retirement Savings Plan: Includes a company match for team members 18 and older.*
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions to purchase shares of BJ’s common stock at a 15% discount.*

*Eligibility requirements vary by position.

Pay

The pay range for this position starts at $40.00 per hour. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The advertised range does not include additional compensation paid through Manager Bonus and spiff programs.