Licensed Optical Manager Full Time

Job Summary

Responsible for performing all the duties required of an optician, in addition to managerial duties. This position is responsible for managing, teaching, and coaching the optical team members, interacting with Members, confirming appointments, and department upkeep. The Optical Manager serves as the liaison between our members and the lab to ensure that orders are processed timely.

Major Tasks, Responsibilities, And Key Accountabilities

• Provides a high level of Member service, including answering all incoming calls, scheduling patients for eye exams, being open and honest in communication and maintaining a friendly, pleasant demeanor with Members at all times.
• Sets service standard expectations for all team members. Provides team support and empowerment to resolve every member concern. Ensures a safe and positive environment and experience for the members.
• Manages Optical department team members and ensures all team members diligently engage in person and over the phone with Members. Manages all sales opening and closing procedures at the end of the shift. Must ensure that accurate funds are collected, and payments are made at the point of service.
• Spends downtime engaging with members in front of Optical. Communicates and follows up with Club Manager and Regional Optical Manager regarding department performance, maintenance situations, team member’s performance, and doctor relations. Ensures workstation/Optical department is always maintained and clean.
• Supervises all team members in the Optical department and is responsible for training, separations, recommendation for promotions, and coaching.
• Maintains all club policies and procedures. Performs other duties as assigned.

Qualifications

• Must be licensed to work as an optician within the State and keep license up to date and active.
• Knowledge of optical products and business practices preferred.
• High school diploma, college degree, and/or big box wholesale, retail, optical, and/or management experience is preferred.
• Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
• Strong interpersonal skills, customer service skills, organizational skills and an attention to detail required.
• Open shift availability required.
• At least 18 years of age.

Environmental Job Conditions

• Most of the time is spent moving about frequently on hard surfaces.
• There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.
• Frequently requires lifting objects up to 20 pounds.
• May require lifting and moving heavy and/or awkward objects more than 20 pounds with assistance.
• Limited exposure to temperature extremes and loud noises.
• Requires the use of Optical hand tools to adjust and repair Members’ eyeglasses, which includes the insertion and removal of nose pads and small screws.