Licensed Medicare Sales & Retention Agent (CCA082426)
About the role
Job Summary
In this role, agents have an engaging hybrid role that combines cross-selling and retention. As the only client-facing team to cross-sell products in all three divisions of SelectQuote (Senior, Life, Auto & Home), agents make outbound phone calls to newly enrolled and existing policyholders to ensure satisfaction and guide members through utilization of plan benefits. During peak times, agents also enroll clients in Medicare insurance products and the sale of Medicare plans.
Responsibilities
- Makes outbound phone calls to newly enrolled and existing policyholders to ensure satisfaction and guide members through utilization of plan benefits.
- Enrolls clients in Medicare insurance products and the sale of Medicare plans during peak times.
- High earning potential – We offer a base pay plus commissions with a 1st year average annual income of $50k with additional earning potential during our busy season. After the 1st year, the average total income is $65k with top agents making close to $100k annually with unlimited commission potential.
- Bonus opportunity during training - In addition to your base pay during training, agents are also eligible for various bonuses based on performance during training.
- Skills/Abilities
Strong Work Ethic and Ability to Build Client Relationships
Solutions focused Mindset
Propensity to Advocate for Consumers and Be a Sales Team Liaison
Ability to adjust to business needs & changes
Flexibility with business needs - You need to be able to commit to high-volume hours during peak season. - Requirements
Must already have an active Life & Health or Accident & Health Insurance Producer License.
Qualifications
- Recent insurance, call center, or sales experience preferred
- High school diploma or GED required
- Prolonged periods of sitting at a desk and working on a computer
- Hardwired high speed internet connection with minimum download speed of 20mbps and upload speed of 20mbps. If you do not currently have this, you will be required to upgrade prior to the start date
- Due to HIPAA regulations, agents must work in a private workspace, free of distractions, with no other household traffic
Benefits
- Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match, discretionary profit sharing, paid time off, floating holidays, tuition reimbursement, and other paid leaves vary based on work location.
Skills
- Technology skills - We use a proprietary CRM system that requires multiple screens and an ability to manipulate multiple systems and find critical information while maintaining a conversation with the client; efficiency with Google Suite, soft phones, and multiple screens is crucial for success.
Pay
Base pay plus commissions with a 1st year average annual income of $50k with additional earning potential during our busy season. After the 1st year, the average total income is $65k with top agents making close to $100k annually with unlimited commission potential.
Schedule
Due to the nature of the role, prolonged periods of sitting at a desk and working on a computer are required. Additionally, agents may be required to work high-volume hours during peak seasons, which can impact work-life balance.
Company Core Values
- S ervice: We create positive customer experiences.
- E ntrepreneurship: We create, innovate, & take risks.
- L eadership: We build & invest in high-performing teams.
- E mpowerment: We embrace a changing environment.
- C ourage: We challenge the status quo & drive continuous improvement.
- T eamwork: We help, support, & celebrate each other.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Additional Information