Licensed Loan Officer Assistant

About the Role

Tri City National Bank is seeking an experienced Licensed Loan Officer Assistant (LOA) to provide administrative, operational, and customer service support to an assigned Mortgage Loan Originator (MLO). The LOA manages the loan pipeline, coordinates loan activities, maintains communication with borrowers and referral partners, and ensures an efficient mortgage process from application through closing. The role supports a full suite of mortgage products, including Conventional, FHLBC, FHA, VA, WHEDA, Portfolio ARMs, Single Close Construction, HELOC, HELOAN, ARM, and Bridge loans.

Responsibilities

• Support the assigned Mortgage Loan Originator in daily loan origination activities and maintain an organized loan pipeline.
• Assist borrowers throughout the mortgage process by collecting required documentation, reviewing files for completeness, and responding to questions promptly.
• Serve as the primary point of contact for customers, referral partners, processors, underwriters, and closing personnel as directed by the MLO.
• Maintain regular communication with borrowers regarding loan status, documentation requirements, and closing timelines.
• Prepare and review loan application packages to ensure accuracy and completeness before submission.
• Coordinate and monitor loan files through processing, underwriting, approval, closing, and funding.
• Assist in scheduling appointments, preparing correspondence, and managing follow‑up activities for the MLO.
• Maintain accurate loan records and documentation in accordance with regulatory requirements and bank policies.
• Monitor pipeline milestones and proactively follow up on outstanding conditions to facilitate timely loan closings.
• Collaborate with internal departments and branch personnel to ensure a seamless customer experience.
• Stay current on mortgage products, industry regulations, compliance requirements, and bank policies.
• Report any process, procedure, or activity that does not meet regulatory requirements, including suspected or confirmed fraud, to management.

Requirements

• Two to four years of mortgage industry experience, preferably supporting a Mortgage Loan Originator or working in loan origination, processing, or related mortgage operations.
• Active NMLS license in good standing or the ability to obtain and maintain required licensing.
• Strong verbal, written, listening, and interpersonal communication skills.
• Excellent customer service skills with the ability to build and maintain positive customer relationships.
• Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Excellent attention to detail and accuracy.
• Strong problem‑solving, planning, and time‑management skills.
• Ability to thrive in a fast‑paced and evolving mortgage environment.
• Demonstrated integrity and ability to maintain confidentiality.
• Proficiency with Microsoft Windows, Word, Excel, Outlook, and PowerPoint.
• Experience using mortgage loan origination systems; Mortgagebot experience preferred.
• Knowledge of current mortgage lending regulations and compliance requirements.
• Strong understanding of Conventional, FHA, VA, and WHEDA mortgage programs, including processing, documentation, underwriting, and closing requirements.
• Working knowledge of CFPB Qualified Mortgage and Ability‑to‑Repay guidelines.

Additional Skills and Qualities

• Strong customer service orientation and commitment to delivering an exceptional borrower experience.
• Ability to work effectively both independently and as part of a team.
• Proven ability to establish and maintain professional relationships with customers, referral partners, and internal stakeholders.
• Strong attention to detail and follow‑through.
• Knowledge of banking products and services.
• Understanding of the evolving mortgage industry and digital lending environment.
• Ability to anticipate the needs of the assigned Mortgage Loan Originator and proactively support business objectives.

Community Impact

Be part of a local bank deeply rooted in community values, contributing to the growth and prosperity of neighborhoods.

Innovation

Embrace a dynamic and evolving work environment that encourages fresh perspectives and continuous learning.

Career Growth

Unlock future opportunities for personal and professional development through the bank’s Pathways for Success program.

Celebration of Success

Join a team that values and celebrates both individual and collective achievements.

Work Life Balance

No early mornings or late nights; enjoy a predictable schedule with major holidays off.

Benefits

• Great employee benefits that start on the 1st of the month after hire date.
• Part‑time: 401(k) with company match, up to 20 hours of paid vacation after 6 months.
• Full‑time: 401(k) with company match, tuition reimbursement, medical, dental, and vision coverage, paid vacation, and more.