Licensed Loan Officer Assistant

Position Overview

The Loan Partner is responsible for managing all incoming leads, supporting the Loan Officer through the pre-approval process, maintaining accurate lead tracking, and delivering a high-touch client experience from first contact through contract.

Job Responsibilities

• Answer and schedule incoming calls; notify agents of new leads immediately and return lead calls within 20–30 minutes.
• Take high-level applications when possible and confirm all appointments one day prior.
• Provide borrowers with documentation lists, application links, and initial guidance.
• Review income, assets, and credit at a high level and issue accurate Pre-Approval Letters (with permission).
• Create Mortgage Coach TCAs, schedule appointments, and document all notes in the calendar and Conversation Log.
• Update referring agents on appointment details, deal viability, pricing, financing type, and seller-paid needs.
• Add all leads and referral sources to the LO’s honor call list for same-day outreach.
• Enter all leads into the Lead Tracker and maintain consistent follow-up until an appointment is set.
• Schedule client meetings, collect documentation, and manage borrower expectations through contract.
• Create open house flyers, listing sheets, and assist with Total Expert marketing materials.
• Support team and office events with preparation and coordination.

Qualifications And Skills

• 3+ years of residential mortgage experience involving borrower qualification and pre-approval review.
• Experience reviewing automated underwriting findings through DU and LPA.
• Experience with Encompass, preferred.
• Experience with Blend, mortgage CRM platforms, and Mortgage Coach or similar presentation software, preferred.
• Active NMLS license or commitment to obtain NMLS.
• Knowledge of conventional, FHA, and VA lending guidelines.
• Proficiency in calculating and evaluating income, assets, reserves, credit, liabilities, and debt-to-income ratios.
• Skilled in independently analyzing files and clearly explaining the reasoning behind the recommended loan structure with concise rationale.
• Excellent verbal and written communication skills.
• Excellent prioritization and time-management skills.
• Skill in managing multiple active files, changing priorities, and time-sensitive offer requests without sacrificing accuracy.
• Demonstrated ownership, sound judgment, and willingness to escalate concerns early.
• Excellent attention to detail and pattern recognition skills to identify inconsistencies and trends.
• Skilled in exercising measured, sound judgment under pressure and communicating decisions clearly to internal partners, borrowers and Realtors by phone, email, and video.

Benefits

CCM offers a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.