Licensed Life and Health Insurance Advisor

About the role

MCI is seeking a Licensed Life and Health Insurance Specialist to educate and guide customers on selecting appropriate insurance policies. The ideal candidate should possess a valid Healthcare Insurance License, previous call center experience, and proficiency in Microsoft Office tools.

Responsibilities

• Provide information about healthcare options and insurance policies.
• Help customers choose the right insurance policy based on their needs.
• Engage with customers to understand their requirements and provide relevant solutions.
• Ensure compliance with insurance regulations and company policies.
• Deliver high-quality service to maintain customer satisfaction and retention.
• Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
• Maintain accurate and up-to-date customer information and documentation.
• Stay informed about changes in insurance regulations, healthcare policies, and market trends.
• Promote various insurance products and services to meet sales targets and business objectives.
• Resolve customer concerns related to their insurance policies.
• Work collaboratively with other team members and departments.
• Participate in ongoing training and professional development to maintain licensure and improve skills.

Qualifications

• A high school diploma or GED.
• A valid Healthcare Insurance License.
• Previous call center experience is preferred.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Excellent oral and written communication skills.
• Strong organizational abilities and interpersonal skills.
• A flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively.
• The ability to function efficiently in a fast-paced environment.
• Dependability in completing assignments and maintaining attendance.

Requirements

• A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed).
• Two 21" monitors are needed.
• A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required.
• Wireless connections, including encrypted ones, are not allowed for accessing the client's Work at Home systems.
• You must provide your own headset.

Benefits

Compensation details, including starting salary, are based on experience and will be discussed during the interview process. Comprehensive health benefits, including medical, dental, and vision coverage, are offered after 60 days of employment. Retirement savings programs, short-term disability coverage, life insurance, and accident/critical illness insurance are also available. Additional benefits include paid time off, incentives and rewards, career growth opportunities, and paid training.

Conditions of Employment

• All MCI Locations must be authorized to work in the country where the job is based.
• Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint.
• Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.
• Job offers are contingent on drug screening results.

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

Diversity and Equality

MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.