Licensed Life and Health Insurance Advisor

About the role

MCI is seeking a Licensed Life and Health Insurance Specialist to educate and guide customers on selecting the right insurance policies. The role involves providing information about healthcare options and insurance policies, helping customers choose appropriate policies, responding to inquiries, and ensuring compliance with regulations.

Responsibilities

• Provide information about healthcare options and insurance policies.
• Help customers choose the appropriate insurance policy that meets their needs.
• Engage with customers to understand their requirements and provide relevant solutions.
• Ensure all activities and advice comply with insurance regulations and company policies.
• Deliver high-quality service to ensure customer satisfaction and retention.
• Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
• Maintain accurate and up-to-date customer information and documentation.
• Stay informed about changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
• Promote various insurance products and services to meet sales targets and business objectives.
• Resolve any concerns that customers may have with their insurance policies.
• Work closely with other team members and departments to ensure a cohesive customer service and policy management approach.
• Participate in ongoing training and professional development to maintain licensure and improve skills.

Requirements

• A high school diploma or GED.
• A valid Healthcare Insurance License.
• Previous call center experience is preferred.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Excellent oral and written communication skills.
• Strong organizational abilities and interpersonal skills.
• A flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively.
• The ability to function efficiently in a fast-paced environment.
• Dependable in completing assignments and maintaining attendance.

Qualifications

• A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed).
• Two 21" monitors are needed.
• A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required.
• Wireless connections, including encrypted ones, are not allowed for accessing the client's Work at Home systems.
• You must provide your own headset. Specific models will be recommended during the interview process.

Benefits

MCI offers a variety of benefits and incentives to support and reward our team members, including:

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Accident and Critical Illness Insurance
• Career Growth Opportunities
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

Pay

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Schedule

This job operates in a professional office environment. While performing the duties, the role may require occasional travel as part of business needs.