Licensed Inside Sales Representative - Property and Casualty - Base Pay + Uncapped Bonuses

About the Role

Join American Family Insurance as an Inside Sales Representative focused on Property & Casualty (primarily Home) insurance. You will work warm inbound leads with no cold calling, using a consultative approach to match customers with the right protection and help them make informed insurance decisions. This role involves quoting and selling insurance policy premiums to incoming sales prospects from advertising and purchased leads while providing excellent customer service to new and existing customers.

Responsibilities

• Quotes and sells insurance products to new and current customers.
• Advises prospects on appropriate insurance coverage and options relative to their circumstances and needs.
• Runs reports from various systems to verify accuracy of information provided by potential insured regarding insurance and driving history.
• Explains coverage and payment options to the customer.
• Responsible for outbound follow-up on unsold internet leads which may have a likelihood of purchasing.
• Services existing customer policies as required, including policy changes when customer service is not available.
• Follows up on underwriting department requests to ensure policy underwriting adherence and improve retention.
• Attends sales meetings, seminars, or educational activities to stay current with market trends, regulations, and maintain state licensing.

Requirements

• Active Property & Casualty Producer’s License or Personal Lines License (resident state license).
• Familiarity with Microsoft Office applications.
• Excellent written and verbal communication skills.
• Able to multi-task with speed and accuracy.
• Strong organizational and problem-solving skills.
• Must live within 100 miles of one of these office locations: Madison, WI; Green Bay, WI; Phoenix, AZ; Minneapolis, MN; Akron, OH; Las Vegas, NV; St. Joseph, MO; or Dallas, TX.
• Internet speed must be maintained by the candidate with a minimum of 100mbps download/10mbps upload.

Schedule

• Full-time schedule of 5 days a week.
• After training, shifts will be evening shifts ending at 10:00 PM CST Monday through Friday and ending at 7:00 PM CST on Saturdays.
• Schedule includes 1 in 3 Saturdays, with a weekday off when a Saturday is worked.
• Next training class starts on November 16th, 2026, with virtual training extending over 4 months (9:00 AM - 5:30 PM CT).
• Primarily remote with occasional in-person events such as team meetings, training, and culture activities.

Pay and Incentives

• Hourly pay of $25.00.
• Unlimited bonus/incentive potential.
• Average monthly bonuses at $2,000, with top-performing agents at $7,000+.

Benefits

• Comprehensive medical, dental, vision, and wellbeing benefits starting day 1.
• Competitive 401(k) contribution and pension plan.
• Annual incentive and 9 paid holidays.
• Paid time off program (23 days accrued annually for full-time employees).
• Student loan repayment program and paid-family leave.

Additional Information

• All employees participate in New Employee Orientation during their first week, held in person at Madison, WI Headquarters or one of the core locations (may be virtual based on scheduling).
• Travel requirements: up to 10%.
• Physical requirements: work primarily involves sitting/standing.
• Offer contingent on results of applicable background checks and signing a non-disclosure agreement for proprietary information.
• Ongoing coaching, learning sessions, and resources provided to build confidence and sharpen sales skills.