Licensed Inside Sales Representative - Property and Casualty - Base Pay + Uncapped Bonuses

About the Role

Join American Family Insurance as an Inside Sales Representative specializing in Property & Casualty (primarily Home) insurance. You will work with warm inbound leads—no cold calling required—using a consultative approach to match customers with the right protection and help them make informed insurance decisions. This role focuses on quoting and selling insurance policies to incoming sales prospects while providing excellent customer service to new and existing customers. You will be the knowledgeable voice customers rely on, turning interest into confidence through active listening, tailored recommendations, and a seamless buying experience.

Responsibilities

• Quotes and sells insurance products to new and current customers.
• Advises prospects on appropriate insurance coverage and options based on their circumstances and needs.
• Runs reports from various systems to verify accuracy of information provided by potential insureds regarding insurance and driving history.
• Explains coverage and payment options to customers.
• Follows up on unsold internet leads with potential purchasing likelihood.
• Services existing customer policies, including policy changes when customer service is unavailable.
• Follows up on underwriting department requests to ensure policy adherence and improve retention.
• Attends sales meetings, seminars, or educational activities to stay current with market trends, regulations, and maintain state licensing.

Requirements

• Active Property & Casualty Producer’s License or Personal Lines License (resident state license).
• Must live within 100 miles of one of the following office locations: Madison, WI; Green Bay, WI; Phoenix, AZ; Minneapolis, MN; Akron, OH; Las Vegas, NV; St. Joseph, MO; or Dallas, TX.
• Available to work a full-time schedule of 5 days a week, including evening shifts ending at 10:00 PM CST Monday through Friday and ending at 7:00 PM CST on Saturdays.
• Schedule includes 1 in 3 Saturdays, with a weekday off when a Saturday is worked.
• Internet speed must be maintained by the candidate with minimum speeds of 100 Mbps download and 10 Mbps upload.
• Up to 10% travel may be required.

Qualifications & Skills

• Thorough understanding of company guidelines with the ability to communicate them effectively to customers and colleagues.
• Familiarity with Microsoft Office applications.
• Excellent written and verbal communication skills.
• Able to multi-task with speed and accuracy.
• Strong organizational and problem-solving skills.

Training

• Next training class starts on November 16th, 2026.
• Virtual training extends over a 4-month period with hours from 9:00 AM to 5:30 PM CT.
• Ongoing coaching, learning sessions, and resources provided to build confidence and sharpen sales skills.
• New Employee Orientation held in person during the first week at Madison, WI Headquarters or another core location (may be virtual based on scheduling).

Pay and Incentives

• Hourly pay of $25.00.
• Unlimited bonus/incentive potential, with average monthly bonuses at $2,000 and top performers earning $7,000+.

Benefits

• Comprehensive medical, dental, vision, and wellbeing benefits starting on day one.
• Competitive 401(k) contribution and pension plan.
• Annual incentive and 9 paid holidays.
• Paid time off program (23 days accrued annually for full-time employees).
• Student loan repayment program and paid-family leave.

Schedule

• Primarily remote with occasional in-person events such as team meetings, training, and culture activities.
• Full-time schedule of 5 days a week, including evening shifts ending at 10:00 PM CST Monday through Friday and ending at 7:00 PM CST on Saturdays.
• Includes 1 in 3 Saturdays, with a weekday off when a Saturday is worked.

Physical Requirements

Work primarily involves sitting and standing.

Offer to selected candidate will be contingent on the results of applicable background checks and signing a non-disclosure agreement for proprietary information, trade secrets, and inventions. Sponsorship is not available for this position.