Licensed Inside Sales Representative - Property and Casualty - Base Pay + Uncapped Bonuses

Join American Family Insurance as an Inside Sales Representative focused on Property & Casualty (primarily Home) and build a sales career where you can grow, earn, and make a real difference for customers. Work warm inbound leads with no cold calling, using a consultative approach to match customers with the right protection and help them make informed insurance decisions.

About the role

This position is responsible for quoting and selling insurance policy premiums to incoming sales prospects from advertising and purchased leads while providing excellent customer service to new and existing customers. You will be the knowledgeable voice customers rely on when shopping for coverage, turning interest into confidence by listening first, recommending the right options, and making it easy to buy.

Responsibilities

• Quotes and sells insurance products to new and current customers.
• Advises prospects on appropriate insurance coverage and options relative to their circumstances and needs.
• Runs reports from various systems to verify accuracy of information provided by potential insured regarding insurance and driving history.
• Explains coverage and payment options to the customer.
• Responsible for outbound follow-up on unsold internet leads which may have a likelihood of purchasing.
• Services existing customer policies as required, including policy changes when customer service is not available.
• Follows up on underwriting department requests to ensure policy underwriting adherence and improve retention.
• Attends sales meetings, seminars, or educational activities to stay current with market trends, regulations, and maintain state licensing.

Requirements

• Active Property & Casualty Producer’s License or Personal Lines License (resident state license).
• Familiar with Microsoft Office applications.
• Excellent written and verbal communication skills.
• Able to multi-task with speed and accuracy.
• Strong organizational and problem-solving skills.
• Must live within 100 miles of one of these office locations: Madison, WI; Green Bay, WI; Phoenix, AZ; Minneapolis, MN; Akron, OH; Las Vegas, NV; St. Joseph, MO; or Dallas, TX.
• Internet speed must be maintained by the candidate with a minimum of 100mbps download/10mbps upload.
• Up to 10% travel may be required.

Schedule

• Full-time schedule of 5 days a week.
• After training, new hire shifts will be evening shifts ending at 10:00pm CST Monday through Friday and ending at 7:00pm CST on Saturdays.
• Schedule includes 1 in 3 Saturdays, with a weekday off when a Saturday is worked.
• Next training class starts on November 16th, 2026. Virtual training extends over 4 months with hours from 9:00am–5:30pm CT.

Pay

• Hourly pay of $25.00.
• Unlimited bonus/incentive potential, with average monthly bonuses at $2,000 and top-performing agents at $7,000+.

Benefits

• Comprehensive medical, dental, vision, and wellbeing benefits starting day 1.
• Competitive 401(k) contribution and pension plan.
• Annual incentive and 9 paid holidays.
• Paid time off program (23 days accrued annually for full-time employees).
• Student loan repayment program and paid-family leave.

Additional Information

• All employees participate in New Employee Orientation during their first week, held in person at Madison, WI Headquarters or one of the core locations (may occasionally be virtual).
• Offer contingent on results of applicable background checks and signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
• Work is primarily remote with occasional in-person events such as team meetings, training, and culture activities.
• Ongoing coaching, learning sessions, and resources provided to build confidence and sharpen sales skills.