Licensed Customer Service Representative
American Financing · Aurora, CO · 5 mo ago
HybridCustomer Service$115k/yrFull-time
Duties And Responsibilities
- Engage: Handle inbound inquiries to identify customer financial goals and provide expert initial guidance.
- Execute: Conduct outbound follow-ups to complete the 1003 URLA Application and move files through the pipeline.
- Consult: Schedule and lead appointments to review Pre-Qualifications with prospective homeowners.
- Manage: Partner with customers to ensure the timely delivery of all necessary documentation.
- Perform: Consistently meet or exceed monthly sales goals while maintaining an elite customer experience.
What You Will Bring
- Credentials: An active NMLS Unique Identifier # and an active Colorado Mortgage License.
- Experience: Minimal to moderate mortgage knowledge—we provide the coaching; you bring the drive.
- Tech-Savvy: Familiarity with CRM systems and proficiency in processing or auditing.
- Communication: Strong verbal skills; Bilingual (Spanish/English) is a major plus.
What We Bring
- Financial Growth: Competitive $36k base with a robust bonus structure reaching $115k+.
- Health & Wellness: Comprehensive Medical, Dental, and Vision insurance.
- Future Planning: 401(k) with company match, plus Long-term Disability.
- Time Off: Generous PTO, sick days, paid holidays, and maternity/bonding leave.
- Tools for Success: Full professional desk equipment provided.