Licensed Customer Service Manager (10am - 7pm CST)
for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve all substantive information; do not invent or summarize away detail.
We need to include details like "Founded In 2016, Kin Is a Remote-first Employer With Kinfolk Across More Than 35 States. We Serve Customers In 13 States (and Counting). Our Disciplined Growth, Strong Customer Satisfaction, And Focus On Long-term Sustainability Fosters Outstanding Growth, Attracts Marquee Investors, And Earns Recognition And Accolades, Including Built In Chicago's Best Places to Work, Midsize Companies (2021-2026) Forbes' America's Best Startup Employers (2021-2024) Inc. 5000 Fastest-Growing Private Companies Forbes’ Fintech 50 Great Places to Work Certified (2024-2026) Most importantly, we’re building Kin to be a place where people do meaningful work with real impact — for our customers, our communities, and each other. We're excited to tell you more about how you can contribute to our rapid growth, strong unit economics, profitability, and excellent customer ratings. To learn more about how we work and what we’re building, visit kin.com and see how we work."
That's a lot; we need to preserve all substantive info. We'll put that in About the role as prose (maybe multiple paragraphs). Ensure we don't lose any detail.
Also include "The opportunity ..." paragraph.
We need to include "Your Responsibilities" bullet list.
We need to include "Success in this role" maybe as part of About the role or separate? Could be part of About the role but we have limited headings. Could incorporate into About the role as prose.
But we have to preserve all substantive info; we can include it in About the role as paragraphs.
"What You'll Bring" list: Property & Casualty (P&C) insurance license. 3+ years of customer service or customer support experience, including 2+ years leading customer service teams within the insurance industry. Call center leadership experience. Proven experience coaching and developing customer-facing employees to achieve performance goals. Experience using performance metrics and data to drive operational improvements. Bilingual in English and Spanish is preferred. Ability to thrive in a fast-paced, evolving environment while maintaining a collaborative, positive approach. Availability to work Monday–Friday between 10:00 a.m. and 7:00 p.m. CT, with one Saturday shift (8:00 a.m.–5:00 p.m. CT) approximately every nine weeks.
We need to separate schedule from requirements? The availability is schedule; we can put that in Schedule section. So we will move that bullet to Schedule.
Thus Requirements/Qualifications/Skills sections: we need to decide what goes where.
We have headings: About the role, Responsibilities, Requirements, Skills, Schedule.
We can put license, experience, coaching experience, metrics experience under Requirements. Skills: bilingual preferred, ability to thrive in fast-paced environment, collaborative positive approach.
But the instruction: Use
- for any list of duties/requirements/benefits. So for Requirements we can list bullet points. For Skills also bullet list.
We must not repeat job title as heading.
We must not include Job ID etc.
We must remove boilerplate: navigation, legal, EEO, equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "How We Hire", "How We Work", "Where we work"? Where we work includes states list; that's substantive. Could be included maybe as part of About the role or separate section? We don't have a heading for location; we could incorporate into About the role as prose. But we have limited headings; we could add a section "Location" but not in allowed headings list. The allowed headings are only those listed; we should not create other headings. So we must fit location info into one of the allowed headings. Perhaps About the role can include location details.
Thus About the role will include: Who We Are, The opportunity, Success in this role, Where we work (states), maybe How We Work values? Could be too much but we need to preserve all substantive info. We'll include as prose paragraphs.
We must not include "How We Hire" details? That is also substantive but maybe we can incorporate into About the role as well. However it's somewhat generic; but we can include.
But we must avoid filler/placeholder text. The "How We Hire" includes "[insert date]" placeholder; that's placeholder. So we should omit that line because it's placeholder. Also "We anticipate a start date of mid-November." That's specific; we could keep.
We need to decide what to keep.
Let's extract substantive content:
From posting:
- Quick Summary: "Lead and develop a team of licensed Customer Service Agents, improve service operations, and deliver exceptional customer experiences while helping shape the future of homeowners insurance."
- Who We Are: detailed paragraph(s) about Kin.
- The opportunity: "We're looking for a Licensed Customer Service Manager to lead a high-performing team of licensed Customer Service Agents and help elevate the service experience for homeowners across every stage of their insurance journey. In this role, you'll hire, coach, and develop a team while partnering across the business to improve processes, solve customer challenges, and deliver operational excellence. As Kin continues to transform how customers purchase and manage their insurance, you'll play a key role in shaping the customer experience, identifying opportunities for improvement, and helping your team consistently deliver outstanding results."
- Your Responsibilities: bullet list (we have).
- Success in this role: paragraphs about first 6-12 months, outcomes.
- What You'll Bring: bullet list (license, experience, etc.)
- How We Hire: description of hiring process, but includes placeholder "[insert date]" and generic statements. We could keep the specific parts: "We believe a great hiring experience should be clear, respectful, and human. We’ll accept applications for this position until [insert date]. While our recruiting team uses AI tools for efficiency, resumes are still screened by Kin’s in-house recruiters, and candidate evaluations and hiring decisions are made by recruiters and hiring teams. Rest assured, real people make real decisions. Role The hiring process and timeline for each role will vary, depending on the position. However, here are some things you can expect from us: Prompt updates and feedback following interviews Interviews with recruiters, hiring managers, and members of teams Skills assessment relevant to the position, if applicable Genuine, thoughtful human interaction at every step Applications are reviewed on an ongoing basis. We anticipate a start date of mid-November."
We need to decide if we include this. It's somewhat specific but includes placeholder. The placeholder "[insert date]" is filler; we could omit that sentence or replace with nothing? Better to omit the line containing placeholder. The rest is okay.
- How We Work: values paragraphs; could be included.
- Where we work: remote-first, offices, states list for Sales Agents and Customer Service Agents, and for all other positions. Also note about Canada remote technical positions.
- EEOC statement: remove.
We need to preserve all substantive info; we must not omit any substantive info. So we need to include the hiring process details (except placeholder), How We Work values, Where we work details.
Thus we need to fit all that into allowed headings. We have About the role, Responsibilities, Requirements, Skills, Schedule. We could embed hiring process, How We Work, Where we work into About the role as prose. That would be large but okay.
We must not create extra headings beyond those.
Thus final HTML:
About the role
Quick Summary: Lead and develop a team of licensed Customer Service Agents, improve service operations, and deliver exceptional customer experiences while helping shape the future of homeowners insurance.
Who We Are: Kin makes life simpler, more affordable, and better for homeowners — especially in the places where climate risks, rising costs, and outdated systems make it hardest. We start with smarter homeowners insurance and expand to everything homeowners need to thrive. Using data, technology, and thoughtful human support, we’re building products that are clear, fair, and help homeowners feel confident — so homeowners aren’t left behind when they need help most. Founded In 2016, Kin Is a Remote-first Employer With Kinfolk Across More Than 35 States. We Serve Customers In 13 States (and Counting). Our Disciplined Growth, Strong Customer Satisfaction, And Focus On Long-term Sustainability Fosters Outstanding Growth, Attracts Marquee Investors, And Earns Recognition And Accolades, Including Built In Chicago's Best Places to Work, Midsize Companies (2021-2026) Forbes' America's Best Startup Employers (2021-2024) Inc. 5000 Fastest-Growing Private Companies Forbes’ Fintech 50 Great Places to Work Certified (2024-2026) Most importantly, we’re building Kin to be a place where people do meaningful work with real impact — for
for prose. We must preserve all substantive information; do not invent or summarize away detail. We need to include details like "Founded In 2016, Kin Is a Remote-first Employer With Kinfolk Across More Than 35 States. We Serve Customers In 13 States (and Counting). Our Disciplined Growth, Strong Customer Satisfaction, And Focus On Long-term Sustainability Fosters Outstanding Growth, Attracts Marquee Investors, And Earns Recognition And Accolades, Including Built In Chicago's Best Places to Work, Midsize Companies (2021-2026) Forbes' America's Best Startup Employers (2021-2024) Inc. 5000 Fastest-Growing Private Companies Forbes’ Fintech 50 Great Places to Work Certified (2024-2026) Most importantly, we’re building Kin to be a place where people do meaningful work with real impact — for our customers, our communities, and each other. We're excited to tell you more about how you can contribute to our rapid growth, strong unit economics, profitability, and excellent customer ratings. To learn more about how we work and what we’re building, visit kin.com and see how we work." That's a lot; we need to preserve all substantive info. We'll put that in About the role as prose (maybe multiple paragraphs). Ensure we don't lose any detail. Also include "The opportunity ..." paragraph. We need to include "Your Responsibilities" bullet list. We need to include "Success in this role" maybe as part of About the role or separate? Could be part of About the role but we have limited headings. Could incorporate into About the role as prose. But we have to preserve all substantive info; we can include it in About the role as paragraphs. "What You'll Bring" list: Property & Casualty (P&C) insurance license. 3+ years of customer service or customer support experience, including 2+ years leading customer service teams within the insurance industry. Call center leadership experience. Proven experience coaching and developing customer-facing employees to achieve performance goals. Experience using performance metrics and data to drive operational improvements. Bilingual in English and Spanish is preferred. Ability to thrive in a fast-paced, evolving environment while maintaining a collaborative, positive approach. Availability to work Monday–Friday between 10:00 a.m. and 7:00 p.m. CT, with one Saturday shift (8:00 a.m.–5:00 p.m. CT) approximately every nine weeks. We need to separate schedule from requirements? The availability is schedule; we can put that in Schedule section. So we will move that bullet to Schedule. Thus Requirements/Qualifications/Skills sections: we need to decide what goes where. We have headings: About the role, Responsibilities, Requirements, Skills, Schedule. We can put license, experience, coaching experience, metrics experience under Requirements. Skills: bilingual preferred, ability to thrive in fast-paced environment, collaborative positive approach. But the instruction: Use
- for any list of duties/requirements/benefits. So for Requirements we can list bullet points. For Skills also bullet list.
We must not repeat job title as heading.
We must not include Job ID etc.
We must remove boilerplate: navigation, legal, EEO, equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "How We Hire", "How We Work", "Where we work"? Where we work includes states list; that's substantive. Could be included maybe as part of About the role or separate section? We don't have a heading for location; we could incorporate into About the role as prose. But we have limited headings; we could add a section "Location" but not in allowed headings list. The allowed headings are only those listed; we should not create other headings. So we must fit location info into one of the allowed headings. Perhaps About the role can include location details.
Thus About the role will include: Who We Are, The opportunity, Success in this role, Where we work (states), maybe How We Work values? Could be too much but we need to preserve all substantive info. We'll include as prose paragraphs.
We must not include "How We Hire" details? That is also substantive but maybe we can incorporate into About the role as well. However it's somewhat generic; but we can include.
But we must avoid filler/placeholder text. The "How We Hire" includes "[insert date]" placeholder; that's placeholder. So we should omit that line because it's placeholder. Also "We anticipate a start date of mid-November." That's specific; we could keep.
We need to decide what to keep.
Let's extract substantive content:
From posting:
- Quick Summary: "Lead and develop a team of licensed Customer Service Agents, improve service operations, and deliver exceptional customer experiences while helping shape the future of homeowners insurance."
- Who We Are: detailed paragraph(s) about Kin.
- The opportunity: "We're looking for a Licensed Customer Service Manager to lead a high-performing team of licensed Customer Service Agents and help elevate the service experience for homeowners across every stage of their insurance journey. In this role, you'll hire, coach, and develop a team while partnering across the business to improve processes, solve customer challenges, and deliver operational excellence. As Kin continues to transform how customers purchase and manage their insurance, you'll play a key role in shaping the customer experience, identifying opportunities for improvement, and helping your team consistently deliver outstanding results."
- Your Responsibilities: bullet list (we have).
- Success in this role: paragraphs about first 6-12 months, outcomes.
- What You'll Bring: bullet list (license, experience, etc.)
- How We Hire: description of hiring process, but includes placeholder "[insert date]" and generic statements. We could keep the specific parts: "We believe a great hiring experience should be clear, respectful, and human. We’ll accept applications for this position until [insert date]. While our recruiting team uses AI tools for efficiency, resumes are still screened by Kin’s in-house recruiters, and candidate evaluations and hiring decisions are made by recruiters and hiring teams. Rest assured, real people make real decisions. Role The hiring process and timeline for each role will vary, depending on the position. However, here are some things you can expect from us: Prompt updates and feedback following interviews Interviews with recruiters, hiring managers, and members of teams Skills assessment relevant to the position, if applicable Genuine, thoughtful human interaction at every step Applications are reviewed on an ongoing basis. We anticipate a start date of mid-November."
We need to decide if we include this. It's somewhat specific but includes placeholder. The placeholder "[insert date]" is filler; we could omit that sentence or replace with nothing? Better to omit the line containing placeholder. The rest is okay.
- How We Work: values paragraphs; could be included.
- Where we work: remote-first, offices, states list for Sales Agents and Customer Service Agents, and for all other positions. Also note about Canada remote technical positions.
- EEOC statement: remove.
We need to preserve all substantive info; we must not omit any substantive info. So we need to include the hiring process details (except placeholder), How We Work values, Where we work details.
Thus we need to fit all that into allowed headings. We have About the role, Responsibilities, Requirements, Skills, Schedule. We could embed hiring process, How We Work, Where we work into About the role as prose. That would be large but okay.
We must not create extra headings beyond those.
Thus final HTML:
About the role
Quick Summary: Lead and develop a team of licensed Customer Service Agents, improve service operations, and deliver exceptional customer experiences while helping shape the future of homeowners insurance.
Who We Are: Kin makes life simpler, more affordable, and better for homeowners — especially in the places where climate risks, rising costs, and outdated systems make it hardest. We start with smarter homeowners insurance and expand to everything homeowners need to thrive. Using data, technology, and thoughtful human support, we’re building products that are clear, fair, and help homeowners feel confident — so homeowners aren’t left behind when they need help most. Founded In 2016, Kin Is a Remote-first Employer With Kinfolk Across More Than 35 States. We Serve Customers In 13 States (and Counting). Our Disciplined Growth, Strong Customer Satisfaction, And Focus On Long-term Sustainability Fosters Outstanding Growth, Attracts Marquee Investors, And Earns Recognition And Accolades, Including Built In Chicago's Best Places to Work, Midsize Companies (2021-2026) Forbes' America's Best Startup Employers (2021-2024) Inc. 5000 Fastest-Growing Private Companies Forbes’ Fintech 50 Great Places to Work Certified (2024-2026) Most importantly, we’re building Kin to be a place where people do meaningful work with real impact — for