Licensed Clinical Social Worker (LCSW) - Crisis & Triage Management

Essential Responsibilities

• Assists with administration, development, implementation, and evaluation of social work programs and policies.
• Work as part of a team in the Call Center Advice Line, to provide telephonic triage and assessment for members requesting behavioral health services to facilitate the appropriate level of care.
• Provide telephonic crisis management for members seeking behavioral health services.
• Coordinate admissions and discharges for members requiring psychiatric admissions.
• Provide telephonic follow up for post hospital, and ER discharges.
• Conducts clinical social work consultation.
• Performs clinical diagnosis, risk assessments, and crisis interventions.
• Provides psychotherapy and counseling for individuals, families, groups and/or Intensive Outpatient Programs.
• Utilizes a wide range of evidence-based interventions and modalities.
• Provides services such as crisis intervention, brief therapy, cognitive and behavioral therapies, skills training, supportive therapy, stress management, and family therapy.
• Interviews members and evaluates their psychological and mental status.
• Utilizes the latest Diagnostic and Statistical Manual of Mental Disorders (DSM) to diagnose patients.
• Determines if member is in crisis, at-risk, or suicidal/homicidal.
• Refers members in need of immediate or urgent care to appropriate levels of services.
• Affords appropriate interventions for urgent or high-risk clinical situations.
• Coordinates referral of a patient to psychiatrist or another clinician.
• Assists with admission to hospital or other specialized facilities.
• Plans and provides services in the appropriate level of care.
• Assesses needs for mental health treatment and makes appropriate referrals as needed.
• Performs case management, coordination, and monitoring of social work service plans in areas of personal, social or economic resources, conditions, or problems.
• Assesses treatment and prevention of psychosocial dysfunction, disability, or impairment, including emotional and mental disorders.
• Conducts preparation and evaluation of psychosocial assessments and development of social work service plans.
• Helps patients enhance or restore their capacities for personal and social functioning and preventing and controlling social problems.
• Gathers information and identifies resource and referral services for patient care.
• Educates clients regarding behavioral health services.
• Assists members to use services.
• Participates in or assists with therapeutic and educational group programs.
• Evaluates outcomes and effects of treatment for individual patients and programs.
• Researches, collects and records data and information relating to identification and treatment of behavioral and interpersonal problems of patients.
• Proposes alternatives for interventions and approaches for resolutions.
• Collaborates and consults with physicians and other interdisciplinary clinical team members to support assessments and decision making.
• Reviews difficult cases or quality assurance concerns with the clinical team.
• Acts as consultant to team members and others in the organization.
• Maintains high level of clinical expertise.
• Is knowledgeable of current clinical conditions, methods, medications, theoretical frameworks and interventions.
• Utilizes best practices in delivery of behavioral health services in accordance with professional and clinical guidelines.
• Utilizes evidence-based interventions and modalities with a sound theoretical base.
• Maintains clinical records by documenting clinical assessments, treatment plans, interventions and all pertinent information in patient medical records according to Regional and departmental guidelines.
• Participates in clinical team meetings, departmental planning and quality management activities.
• Assesses patients in Emergency Departments on after hours and as needed basis in service areas where we have privileges to provide mental health assessments and crisis intervention.

Nice-to-Have Skills

• Demonstrated knowledge and skill in documentation according to national accreditation guidelines.
• Experience in providing behavioral health services in a primary care setting.
• Experience in providing services to patients with addictions issues.
• Experience in providing Consultation/liaison Services to emergency departments.
• Experience in providing evidence-based treatment including conducting individual, and group therapy, intensive outpatient treatment, and/or partial hospitalization programs for children, and/or adults, including people with serious/chronic mental illness.
• Experience in writing treatment plans.