Licensed Clinical Program Manager

About the role

The Licensed Clinical Program Manager oversees Counseling and Mental Health Services under the direction of the Senior Director of the Clinical and Wellness Division. The role promotes Catholic Charities' mission and values while building effective relationships inside and outside the organization.

Responsibilities

• Assume overall responsibility for day-to-day supervision of the mental health counseling services for adults and children to ensure quality service delivery.
• Conduct weekly individual/triad and group supervision of staff clinicians, graduate interns, and case managers, as required by the BBS (Board of Behavior Services) or another licensure board.
• Review and approve case assessments and clinical & service notes, and collaborate on treatment planning with direct service staff, volunteers, interns, and trainees to determine the most appropriate interventions and treatment modalities.
• Oversee and ensure timely data entry so the Data Analyst can collect accurate statistics.
• Communicate and collaborate with the Senior Director of the Clinical and Wellness Division and other department managers to ensure effective inter-departmental workflow strategies.
• Recruit, train, supervise, and evaluate staff/interns/volunteers to ensure the success, sustainability, resourcefulness, and ongoing development of program services, support, healing methods, and evidence-based practices to increase clients' social and emotional well-being.
• Evaluate and enhance the referral, screening, and intake process between programs and optimize referral relationships with partner agencies.
• Provide strong leadership and people management that reflects Catholic Charities' values, including mutual respect, compassion, and integrity.
• Ensure that all program contract requirements are met and maintain regular contact with the county contract monitors.
• Attend all collaborative county/city and other program meetings.
• Review, approve, and sign care plans for Community Health Workers.
• May carry a small caseload and provide a minimum of 4 hours of billable services.
• Coordinate Services with the Adult/Child psychiatrist, team members, primary care and specialist physicians, legal representatives/guardians, County Department of Behavioral Health-(Mental Health and Drug and Alcohol) staff, and other community services/organizations to ensure client's access to services and the quality of service delivery system.
• Provide clinical support and approve care plans for Community Health Workers and Enhanced Care Management Programs.
• Collaborate with the Senior Director of Clinical Services, develop and implement new supportive programming.
• Participate in the Manager on Duty rotation.

Qualifications

• California licensure as MFT, LCSW, LPCC, or Psychologist is required for at least two years.
• A minimum of two years of management and clinical supervision experience in a non-profit or social service setting, including experience with program development.
• Strong understanding of trauma-focused interventions and trauma-informed practices.
• Bilingual desired, preferably in English and Spanish.
• Excellent written and verbal communication skills in English; strong analytical and problem-solving skills; demonstrated ability to foster consensus and teamwork; strong organizational skills (ability to prioritize, manage multiple projects, and meet deadlines).
• Demonstrated understanding of oppression and social injustice issues as they impact Catholic Charities' primary service area communities, commitment to cultural competence, and ability to manage and promote healthy interpersonal relationships in a multicultural workplace.
• Familiarity with community-based services in Santa Clara County preferred.