Licensed Behavioral Health Manager

About the role

The Non-Profit and Social Services Lead with Purpose is seeking a Licensed Behavioral Health Services Manager to guide a dedicated team and elevate the services that support individuals living with mental health needs. This influential role involves overseeing program delivery, compliance, and budget stewardship, as well as diving deep into clinic and community support programs.

Responsibilities

• Provides administrative direction and supervision to agency staff providing mental health services; coordinates and directs work forces; establishes work assignments; sets priorities; and provides program supervision to contracted psychiatrists and nurse practitioners, therapists, case workers, education and employment specialist, social workers and staff nurse.
• Coordinates and directs work forces; establishes work assignments; sets priorities; and provides program supervision to contracted psychiatrists and nurse practitioners, therapists, case workers, education and employment specialist, social workers and staff nurse.
• Manages clinical operations, reimbursement and billing systems, productivity expectations, and financial processes that ensure efficient, compliant, and fiscally sustainable service delivery.
• Oversees clinical workflows, scheduling, staffing, and service delivery to support efficient clinic operations and timely access to care.
• Develops, implements, and monitors billing and reimbursement process for commercial insurance, Medicaid/Medicare, grant-funded services, and sliding-fee/ability-to-pay programs.
• Ensures compliance with all payer requirements, documentation standards, coding practices, and regulatory guidelines.
• Led development and monitoring of clinic productivity standards for licensed clinicians, support staff, and program areas; generates and reviews productivity reports regularly.
• Leads and supports process improvement initiatives to enhance care access, financial performance, client satisfaction, and operational efficiency.
• Trains and supports clinical and administrative staff on billing practices, documentation expectations, productivity standards, and workflow changes.
• Supervises and monitors all Chapter 51 services and all mental health and AODA placements and services.
• Provides psychotherapy services to mental health consumers.
• Oversees the Community Support Program under DHS 63 and the development and ongoing provision of services to chronically mentally ill consumers.
• Oversees the Comprehensive Community Services (CCS) Program under DHS 36.
• Oversees Crisis programming under DHS 34.
• Possesses considerable knowledge of Crisis and Adult Protection Services Program and knowledge.
• Represents the agency in Adult Protection Services and provides supervision and program management to the Adult Protection staff, following Wi Statute 54 and 55.
• Participates in the development of the Section’s budget, monitors expenses and proposes adjustments.
• Participates in the research, development, monitoring and review of Section programs and services policies and procedures; supervises maintenance of records and reports and ensures compliance with state and federal requirements; prepares required statistics and reports.
• Serves as a key member of the department management team, providing strategic input on program development, service expansion, and community needs.
• Attends various staff training and other meetings.

Requirements

• Master’s Degree in Social Work, Sociology, Psychology, or other related field.
• Three or more years of progressively responsible experience in behavioral health or human services.
• Licenses/certifications as a Licensed Clinical Social Worker, Licensed Professional Counselor, or Licensed Marriage and Family Therapist.
• Valid driver’s license or the ability to travel between work locations.

Qualifications

• Knowledge of laws, regulations and practices pertaining to federal and state public welfare programs.
• Knowledge of approved social casework principles and methods in the field of welfare, family interrelations and individual and group behavior.
• Knowledge of current social and economic problems and the way in which these problems affect families and individuals.
• Knowledge of community welfare and mental health resources and the ways in which these resources may be made available to people in need.
• Knowledge of basic accounting principles and practices as well as billing of funding sources (insurance, etc.), and monitoring of fiscal expense and revenue reports.
• Ability to deal with employees and clients on matters of a confidential and sensitive nature.
• Ability to operate a personal computer, word processing and spreadsheet software.
• Ability to make difficult assessments and provide sound direction and advice in circumstances that encompass the range of human emotion and social settings.
• Ability to stimulate staff growth and development and to give effective casework consultation.
• Ability to write clear and concise reports.
• Ability to direct and supervise effectively.
• Ability to maintain confidentiality.
• Ability to establish and maintain effective and professional working relationships.
• Ability to follow Dunn County policies and procedures.
• Ability to manage time effectively, manage multiple projects, and complete work within established deadlines.
• Ability to work the allocated hours of the position and willingness to work nights and weekends on short notice.

Skills

• Ability to communicate clearly and effectively with other staff members, supervisors, and the general public in written and verbal form.
• English skills (oral, written and comprehension) sufficient to effectively communicate with all internal and external customers.
• Ability to understand and effectively carry out verbal and written instructions.
• Ability to work accurately with attention to detail.
• Ability to prepare and maintain accurate and concise records and reports.
• Ability to make arithmetic computations using whole numbers, fractions and decimals.
• Ability to compute rates, ratios and percentages.

Benefits

Dependent upon qualifications, the salary range for the Licensed Behavioral Health Manager is $88,442 to $116,002 annually with anticipated starting salary between $88,442 to $95,332 annually.

Pay

Dependent upon qualifications, the salary range for the Licensed Behavioral Health Manager is $88,442 to $116,002 annually with anticipated starting salary between $88,442 to $95,332 annually.

Schedule

Dependent upon qualifications, the salary range for the Licensed Behavioral Health Manager is $88,442 to $116,002 annually with anticipated starting salary between $88,442 to $95,332 annually.