Licensed Agent Zone Manager

About the role

L.A. Insurance is one of the largest independent insurance brokerages. We compare rates and coverage options from multiple insurers, giving our customers a complete picture of options, prices, and available coverage plans. We are understanding, helpful, patient, and personal. Our customers' confidence and peace of mind always come first. We reward hard work, promote from within and offer excellent training and career development for our employees. We offer competitive pay and generous benefits, including paid time off, paid holidays, health insurance options and retirement participation.

Responsibilities

• Manage and direct a geographic region consisting of multiple stores within the Zone
• Ensure that Agents make certain that their stores maintain clean, well-organized, and functional at all times
• Ensure that policies, procedures, and controls are followed
• Strengthen customer relationships and employee relationships through excellent service and education relative to client insurance needs and employee needs
• Improve client retention of current and additional product offerings
• Make regular visits with Agents to ensure compliance in all areas of customer service, store operations, and loss prevention
• Monitor locations either in person or by the camera system
• Schedule coverage if an agent calls in sick, shift coverage if needed and transfer phone lines
• Maintain Zone performance by covering an office if necessary
• Assist accounting with reconciling accounts, ensuring timely daily log submissions and audits
• Ensure the Zone maintains proper staffing levels, that Agents properly record hours worked and approve payroll on a timely basis
• Watch Zone performance and provide sales support
• Assist agents with underwriting questions
• Ensure offices are well equipped with all necessities to run business on a daily basis
• Assist in recruiting, hiring, and providing appropriate constructive feedback regarding performance and/or conduct
• Ensure that Agents are kept current on all policies, procedures, programs, and guidelines, and that all stores maintain a work environment free from discrimination and harassment
• Work in a cooperative manner with coworkers and superiors
• Under the direction of department leadership, support quality improvement initiatives to support exemplary customer satisfaction
• Maintain a thorough understanding of what L.A. Insurance provides to our customers and other agency/regulatory requirements
• Perform other duties as assigned

Requirements

• A minimum of 5 years' experience as a Manager and licensed Insurance Agent in the state of Michigan
• Valid driver's license and auto insurance
• Vast knowledge of the insurance industry
• Effective at multi-tasking and prioritization
• Meticulous attention to detail
• Proven oral, written, telephone and presentation skills
• Strong interpersonal skills
• Ability to learn and retain product specific information and utilize to position the features and benefits to customers
• Experience working in a high volume, high energy, fast paced sales environment
• Experience in prospecting, cultivating, and maintaining new and existing relationships with employees and customers alike
• Flexible work schedule, availability of overtime during surges in workload
• Strong organizational and coordination skills
• Ability to work independently
• Quick learner
• Team player
• Proactive
• Goal-oriented
• Excellent communication, strong writing and analytical skills
• Advanced computer skills

Qualifications

• Active Resident and Producer Property and Casualty license
• High School diploma or GED

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 5lbs at a time
• Hearing and vision abilities within normal range
• Exposure to variety of weather conditions when traveling to agencies and or the corporate office