License and Permit Specialist

About the Role

Join a mission-driven team dedicated to protecting and serving the people of Texas. As a License & Permit Specialist, you will play a vital role in reviewing, processing, and issuing driver licenses and permits, supporting the public while helping to maintain safety and compliance across the state. This is a high-impact position where your attention to detail and commitment to customer service will make a real difference every day.

Who You'll Work With

Join a respected Texas agency focused on public service, safety, and operational excellence. This is an opportunity to work alongside professionals who value integrity, collaboration, and continuous improvement in serving all Texans.

Major Duties

• Interact professionally with the public in-person, answering questions related to driver license and ID card applications, CDL and traffic laws, voter registration, insurance requirements, and more.
• Administer and grade written, oral, and visual exams.
• Collect fees; issue receipts; and process license and permit applications.
• Ensure applications meet state policies, codes, and statutes.
• Enter applicant data into computer systems and operate digital imaging equipment to capture portraits, thumbprints, and signatures.
• Advise individuals on license suspensions, cancellations, or revocations, and explain steps to regain eligibility.
• Inspect vehicles for safety prior to road tests; verify registration and insurance; explain procedures to applicants.
• Conduct road tests, evaluate physical and cognitive driving ability, score performance, and recommend corrective actions or revocations when necessary.

Note: A valid Texas driver's license or approved out-of-state waiver is required because this role administers road tests.

Qualifications

• Minimum 2 years of onsite, high-volume, customer-facing experience.
• Strong interpersonal skills with the ability to de-escalate tense situations professionally.
• Comfortable working on your feet, getting in and out of vehicles, and performing tasks outdoors in all weather conditions.
• Valid Texas driver's license with a clean driving record.
• Team-oriented and able to collaborate with individuals from diverse backgrounds.

Preferred

• Associate degree or equivalent (education and experience may substitute for one another).

Pay & Schedule

• Hourly rate: $21.50 per hour.
• Length of Engagement: 6-month contract assignment; Temporary-to-Permanent.
• Days/Hours: Monday-Friday, 8am-5pm (40 hours per week).
• Location: Garland, TX (75040): Onsite.

Benefits

• Competitive hourly pay.
• Track path to become permanent state employee with full state benefits.
• Structured schedule with full-time hours.
• Direct impact on the safety and service of your community.
• Comprehensive medical, dental, and vision insurance coverage available from the first day of the month following 60 days of employment.
• Participation in a 403(b)-retirement plan.
• Priority placement for qualified applicants with chronic medical conditions and/or disabilities.
• Weekly payments through direct deposit.
• In business since 1994 and thousands of job placements.