Library Technology Support Specialist

Job ID: 2026-TECH-01

About the role

The Public Library of Brookline, a member of the Minuteman Library Network, is a vital community center with a main library and two branch libraries that boast some of the highest circulation numbers and innovative offerings in the state. Under the direction of the Library Director, the Library Technology Support Specialist will provide leadership and technical expertise in the selection, development, and implementation of library information technologies.

Responsibilities

• Designs, administers, secures, and maintains a computer network of 130–150 personal computers utilizing networking software and tools.
• Works with Town IT on library user ID management and security in Active Directory.
• Diagnoses equipment problems; makes repairs or calls out for repairs as required.
• Communicates with vendors regarding computers, software, and applications.
• Projects and plans for future technology requirements in compliance with the IT department’s vendor security requirements; makes recommendations to the Library Director.
• Selects and purchases hardware and software; investigates new products to determine their potential usefulness within the library.
• Installs and configures hardware and software, including terminals, scanners, printers, security software, and filtering software.
• Instructs staff in the use and basic maintenance of computer equipment and peripherals; coordinates training of patrons in the use of library equipment.
• Manages software training for all staff; provides direct technology training for staff and the general public.
• Assists in the preparation of the library department budget; manages capital and repair budget for library technologies.
• Acts as Minuteman Library Network Technical Coordinator, the primary liaison to the MLN Central Site for technical support for installation and maintenance of library automated systems equipment; attends Key User meetings.
• Stays abreast of innovations in library technology; integrates library LAN with the Town’s LAN/Intranet and Minuteman Library Network’s WAN.
• Reports to the Library Director, Board of Library Trustees, and other professional organizations regarding the library’s technology operations.
• Serves as the library’s webmaster; oversees and updates the library’s web page.
• Represents the library on various committees such as the Minuteman Library Network and Technology Committee; coordinates other programs as assigned.
• Prepares necessary reports, maintains appropriate statistics, and makes recommendations.
• Pursues opportunities for professional development; maintains current knowledge of the field through attendance at conferences, seminars, etc.
• Learns all new technology and software programs as well as upgrades in network technology.
• Works with administration in analyzing the library’s present and future technology needs and makes recommendations for purchase of appropriate hardware and software.
• Participates in preparing the departmental annual budget for technology needs.

Requirements

• BA/BS in computer science, management information systems, engineering, or related field; five to seven years of experience in network operations, desktop, and server support in a Windows Server enterprise environment; at least 3 years of technical expertise with Active Directory; or any equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities for this job.
• Library technology infrastructure and automation systems experience desirable.
• Master’s in Library and Information Science highly desirable.
• Comprehensive knowledge of automated library systems, web design, networking, telecommunications, and a wide range of operating systems and devices.
• Strong troubleshooting abilities, effective communication skills, and the capacity to guide users of all levels.
• Sound analytical judgment, ability to manage multiple projects, and flexibility in adapting to evolving technologies.
• Advanced technical skills in networking, information systems, and office applications, along with proven supervisory experience.
• A valid driver’s license required.

Pay

Starting salary range: $97,000–$100,000, dependent on qualifications, plus generous benefits.