Library Technology Service Specialist (Part-Time)

Reporting Location: Various

About the Role

The Houston Public Library seeks an energetic, customer service-oriented individual to provide quality customer service and technology-focused instruction to a diverse customer base for TECHLink. TECHLink locations are technology centers and makerspaces that provide access to state-of-the-art equipment for content creation and building new skills. Successful candidates will have a love of technology and a desire to share it with others, enjoy working with a diverse population, and interacting with customers of all ages.

Responsibilities

• Perform training and assist customers with using a variety of devices and technologies, including multimedia and makerspaces.
• Assist customers with registering for equipment use and workshops.
• Interact with customers to determine how TECHLink might serve their needs.
• Gather or collect information to generate reports, activity logs, etc.
• Process data entry activities to update and verify TECHLink customer records.
• Promote and assist with innovative library services and programming.
• Troubleshoot and resolve moderately complex problems, complaints, and/or requests.
• Assist with deploying and configuring various software, technologies, and equipment.
• Conduct outreach to promote technologies and services offered at community and library events.
• Work evening and weekend (Saturday and/or Sunday) hours as needed to ensure adequate coverage for service operations.
• Perform other duties as assigned.

Requirements

• High school diploma or GED.
• Two (2) years of customer service experience working in an environment involving various user-focused technologies.

Preferences

• Proficient computer skills working with both hardware and software.
• Proficiency in Microsoft Office and Web2 Technology.
• Experience with user-focused technologies including 3-D printing, embroidery machines, laser cutters, video/music production, and digital artistry.
• Experience working with people of diverse backgrounds.
• Ability to communicate effectively orally and in writing.
• Strong interpersonal skills and the ability to collaborate with others.
• Experience working with children and families.
• Fluency in a foreign language is highly preferred.
• Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position.

Working Conditions

• Position requires stooping and bending; lifting of library materials up to 20 pounds.
• Must be able to move freely throughout the workspace.
• Moderate analytic ability is required in applying guidelines, policies, and adapting standard methods to fit facts and conditions.
• Must be able to effectively communicate orally and in writing.

Schedule

Monday - Saturday, 8:00 am - 8:00 pm* (varies). Subject to change.

Pay

Pay Grade: 13. Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.