Library Support Assistant (Evenings/Weekends)

This position is based in Wise, Virginia, situated in the far southwestern corner of the state near the Kentucky and Tennessee borders.

About the role

A Library Support Assistant (Evening/Weekend) performs a wide variety of work related to routine Library services, including interacting with Library patrons; assisting patrons with routine technology use, such as printing; checking Library materials in and out; answering phone calls; and assisting with collection management by shelving materials and shelf reading for stacks organization. The individual monitors and troubleshoots routine technology use and other basic computer tasks and assists with the evening and weekend Library operations, including the opening and closing procedures. The ability to work evenings and weekends is required.

Responsibilities

• Interact with Library patrons and assist with routine technology use (e.g., printing)
• Check Library materials in and out
• Answer phone calls
• Assist with collection management by shelving materials and shelf reading for stacks organization
• Monitor and troubleshoot routine technology use and other basic computer tasks
• Assist with evening and weekend Library operations, including opening and closing procedures
• Assess and respond to routine, non-routine, and moderately complex patron, technology, or facility needs, situations, and issues independently or with minimal supervision
• Interpret, explain, and apply a variety of policies and procedures independently or with minimal supervision

Requirements

• High School diploma or equivalent education required
• Background check required prior to employment
• Broad knowledge of office organizational and management processes, as well as Library functions
• Knowledge of and ability to work with Library online systems, electronic/web resources, and computers
• Physical stamina and ability to lift materials and push loaded book trucks

Skills

• Excellent oral and written communication skills
• Ability to organize and manage multiple tasks effectively and efficiently, and modify work priorities as needed or directed
• Demonstrated technology skills with Microsoft Office and ability to utilize systems to import records and maintain data integrity
• Problem-solving skills, initiative, follow-through, and attention to detail
• Strong customer service and public relations skills; demonstrated success working with the public
• Ability to work collegially and courteously with multicultural populations and varying educational levels
• Demonstrable interpersonal communication skills
• Ability to work collaboratively in a team-based environment

Qualifications

• Experience assessing and responding to patron, technology, or facility needs
• Ability to apply broad knowledge of Library functions to work tasks and projects

Required documents: Cover Letter, CV/Resume, and References (3).