Library Services Supervisor (Part-Time)

About the role

The James Madison University (JMU) Libraries is seeking part-time Supervisors to join the Library & Information Services (LIS) team in the Access & User Services department. These positions will help staff our physical Ask the Library service points and support virtual services.

Duties and responsibilities

• Help oversee the provision of front-line library services for a broad and diverse group of users.
• Work service point shifts as a member of the LIS team.
• Ensure that daily workflow reporting is complete and accurate.
• Maintain an awareness of circulation processes and collections workflows.
• Support the use of the circulating collection, answer questions about materials circulated at the service points, and troubleshoot technology as appropriate.
• Oversee a team of student employees during work shifts.
• Effectively interpret and apply policies as well as use sound judgement in managing problems and emergencies that could arise in the building.
• Communicate clearly and effectively with employees, delegate tasks appropriately.
• Contribute to an equitable and welcoming work environment.
• Actively coordinate with the other staff to report issues, give direction, and ensure that opening and closing procedures and workflows are covered across Libraries’ locations on a daily basis.
• Participate in organizational events, as appropriate and supportive for building connection with overall Libraries’ culture.
• Aid in additional projects and activities, as needed.

Qualifications

• Evidence of strong organizational skills with the ability to thoughtfully and effectively plan, implement, and oversee daily workflow tasks.
• Evidence of providing outstanding customer service to a broad constituency in a professional and positive manner.
• Ability to work independently and as a member of a team in a dynamic, collegial, and collaborative environment.
• Demonstrated commitment to building environments that are accessible and welcoming.
• Excellent supervisory skills, such as the ability to delegate effectively and to consistently uphold policies and standards of service across multiple service points.
• Strong proficiency with Microsoft Office applications and familiarity with both Windows and Mac operating systems.
• Experience working in a higher education setting.
• Knowledge of library services.

Additional considerations

• Excellent supervisory skills, such as the ability to delegate effectively and to consistently uphold policies and standards of service across multiple service points.
• Strong proficiency with Microsoft Office applications and familiarity with both Windows and Mac operating systems.
• Experience working in a higher education setting.
• Knowledge of library services.

Conditions of employment

• Employment is contingent upon the successful completion of a criminal background check.
• This is a part-time wage position working up to an average of 29 hours per week over the course of a calendar year with no benefits.

EEO statement

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status. We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission.