Library Circulation Assistant

About the Role

Reporting to the Library Director and collaborating with the full Library Staff, the Library Circulation Assistant serves as a main point of contact for Library users; provides circulation services; troubleshoots minor technology issues; supports cataloging and processing activities; and provides responsive, user-centered service that supports the academic success of faculty and students.

Responsibilities

• Serve as a welcoming and professional main point of contact for Library users; with an emphasis on promoting student-centered services.
• Assist with collection development and maintenance, materials processing, shelving, and special projects.
• Provide circulation services and troubleshoot minor technology issues over the phone, through email and other technology-based systems, and in person.
• Monitor usage of the building, making occasional rounds, and serve as a visible presence in the physical spaces.
• Contribute to a continuous process of assessment to ensure the Library’s success in advancing Deerfield Academy’s evolving goals in light of pedagogical, information, technology, and user preference changes.
• Other duties as assigned.

Requirements

• High school diploma required. Associate’s degree preferred.
• 1 – 3 years’ library or equivalent experience required.
• Strong customer service orientation with the ability to foster a welcoming, responsive, and inclusive environment for all library users.
• Proven collaboration, communication, people skills, and proficiency in working with a diverse and wide range of individuals, including adolescents.
• General knowledge of library principles and policies, including research and information literacy.
• Proficiency with multiple computer systems, software, and technology appropriate to libraries.
• Willingness to innovate and adopt new practices and procedures.
• Excellent oral and written communication skills with an ability to provide reference instruction and technology support to students and faculty.
• Strong organizational skills and the ability to balance multiple priorities and projects while working at a very high rate of accuracy.
• Ability and willingness to perform regular evening and/or weekend work, as Library needs require.
• In some circumstances, be prepared to assist during adverse weather and emergency situations to ensure essential services and service points are covered.
• Ability to work independently with initiative, as well as be a part of a team.
• Ability to manage, and sensitivity to, highly confidential information.
• Energy, enthusiasm, initiative, friendliness.
• Commitment to excellence.
• Demonstrated commitment to diversity and inclusion and to serving the needs of a diverse community.

Physical Demands

• Close visual acuity to analyze data and figures and to view a computer terminal.
• Ability to occasionally ascend and descend stairs.
• Ability to frequently sustain substantial movements of the wrist, hands, and/or fingers.
• Ability to occasionally lift, carry, push, pull, or otherwise move objects up to 25 lbs.
• Ability to occasionally stoop, kneel, or reach.

Working Conditions

The work takes place in an office environment, and the worker is not substantially exposed to adverse environmental conditions.