Library Associate I Part-time

About the role

The Library Associate I (Circulation) supports the daily services and operations provided by the Circulation department of the Eshleman Library. This position models concepts of outstanding customer service and demonstrates effective communication skills in assisting students, faculty, staff, and community members.

Responsibilities

• Provides customer service at the Circulation Desk by answering phones, checking materials in and out, managing library holds, assisting library users in locating materials, and offering general information about the Library and College.
• Aids in maintaining accurate library records within the Library’s integrated library system (ILS).
• Performs routine maintenance on and troubleshoots problems for a variety of office equipment and technology, including but not limited to printers, copiers, scanners, multi-line phones, and computers.
• Assists with MeL requests.
• Assists patrons with printing, copying, and scanning.
• Maintains the order and accuracy of the library collection.
• Performs library work related to shelving and stack maintenance.
• Understands and exercises confidentiality, as appropriate.
• Performs other duties as assigned within the scope of qualifications and training.

Qualifications

• Earned associate degree from a regionally accredited institution or equivalent combination of education and experience may be considered.
• One year of experience working in a library setting.
• Two years of experience providing customer service to a wide range of individuals.

Core Competencies

• Oral Communication – Expresses information to individuals or groups effectively, takes into account the audience and nature of the information; listens to others, attends to nonverbal cues, and responds appropriately.
• Customer Service – Works with students and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available services; is committed to providing quality services.
• Conscientiousness – Displays a high level of effort and commitment towards performing work; demonstrates responsible behavior.
• Dependability and Reliability – Behaves consistently and predictably; is reliable, responsible, and dependable in fulfilling obligations; diligently follows through on commitments and consistently meets deadlines.
• Sets Example – Sets an example for others by acting in ways that are consistent with organizational goals and objectives; confronts behavior that undermines the reputation of the organization.
• Teamwork – Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Attention to Detail – Is thorough when performing work and conscientious about attending to details.

Additional Unique Competencies

• Familiarity with and ability to use Circulation staff functions of an ILS (specifically, Innovative Interface’s Sierra).

Physical Demands

Occasionally: Sitting, Standing, Pushing, Pulling, Climbing, Reaching, Walking, Lifting up to 20 lbs., Lifting up to 50 lbs., Lifting more than 50 lbs., Kneeling, Twisting, Stooping, Other
Frequently: N/A
Constantly: N/A