Library Associate 3 - Makerspace Technician

Job Summary

Library Systems and Services is seeking a creative, enthusiastic, technology‑minded Makerspace Technician to help patrons bring their projects from dreams to reality. The ideal candidate will have hands‑on experience with maker technologies (3D printing, cutting machines, sewing machines, and digital media), be artistic and crafty, enjoy learning new technology, delivering training, leading programs, and possess strong troubleshooting and customer service skills to ensure the space runs smoothly.

Schedule

30 hours per week.

Primary Responsibilities

• Provide excellent customer service to library patrons of all ages.
• Foster a welcoming, safe, inclusive, and organized environment in the Makerspace that encourages patrons to explore their creativity and develop new skills.
• Provide guidance and support to patrons, assisting them with project ideas, troubleshooting, and technical skills using provided equipment and software.
• Provide instruction to patrons and staff, both one‑on‑one and in group settings, during programs, open lab hours, and scheduled reservations.
• Provide training and ensure compliance with safety and health procedures for safe usage of Makerspace equipment and tools.
• Perform general troubleshooting and routine maintenance of equipment and software while liaising with IT professionals on more advanced issues.
• Represent the Library at community events, showcasing Makerspace equipment and opportunities, and actively engage in outreach to promote resources.
• Monitor supply levels and recommend additional supplies as necessary.
• Stay up to date on trends in creative library spaces and recommend improvements to the space, website, training, etc.
• Compile Makerspace user statistics monthly, as directed.
• Perform other duties and assignments as required, including assistance at circulation and patron assistance.
• Address or escalate patron conduct or safety issues to appropriate management.
• Follow all Huntsville Public Library policies and procedures.

Requirements

• High school diploma required; bachelor’s degree preferred.
• Two years of experience with makerspace technology, technology instruction, or other creative‑based work.
• Public library experience working with technology and the general public preferred.
• Experience in planning and executing programs and events.
• Strong writing, presentation, and public speaking skills.
• Excellent instructional and customer service skills.
• Familiarity with makerspace tools and equipment, including 3D printing (programming and managing), electronics and robotics, sewing and Cricut machines, and Apple technology (iPads).
• Ability to exercise independent judgment, critical thinking, and decision‑making skills.
• Ability to work various shifts, including evenings and weekends.
• Bilingual speaking is a plus.

Physical Requirements

Must be able to frequently move within the location, retrieve books and items on high shelves, and lift, push/pull, hold, or carry items weighing up to 25 lb (occasionally up to 35 lb). This includes handling heavy boxes, books, and equipment; walking; bending; stooping; reaching; and climbing.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Tuition Assistance
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources