Library Assistant

Pay Hiring Range: $16.39 - $19.67 HourlyPay Range: $16.39 - $22.95 Hourly Hours Part Time, 20 hours per weekPartial days, evenings, and weekends are required Location Western Branch Library611 Lombardy Dr. | South Bend, IN 46619 Essential Job Functions Library Assistants provide excellent service and connect community members with library services and materials. Under the direct supervision of the City Branch Assistant Manager, and with an unwavering commitment to diversity, equity, and inclusion, the Library Assistant will: Provide hands-on customer service. Assist patrons with library accounts and issuing library cards. Assist patrons in person or on the phone with transactions, such as using self-checks, fax/scanning, and printing. Perform circulation duties, including check-out, placing holds, collecting fines, and searching patron database. Connect patrons digitally by helping them use a variety of devices and technologies. Perform daily departmental procedures, including cash register operations. Use a variety of library technologies and softwares. Troubleshoot computers, copiers, and equipment as needed. Help patrons one-on-one with a variety of in-depth projects and topics such as completing government forms, school projects, job applications, etc. Provide readers' advisory and reference services to patronsProvide accurate information and directional assistance for patrons, including performing online catalog searches and locating items on the shelf. Participate in merchandising and maintaining branch appearance including filling displays and performing shelving responsibilities. Perform other duties as assigned Requirements Education and Experience: High school diploma or equivalent requiredCash register experience preferredAt least 2 years of work experience in a public library and/or retail Requirements: Spanish language skills preferredExcellent verbal and written communication skills, as well as strong organizational skillsPublic service orientation and commitment to excellent and genuine customer service. Demonstration of character and integrity in all situations while upholding SJCPL's ethical standards. Practical experience and proficiency with computers, including the Internet, Microsoft Office, Google Suite, Windows, Mac OS, and communication technologies. Stay current with new technologiesDependability, punctuality, trustworthiness, good attendance, and work habitsPhysical agility and strength to bend, reach, lift, and move library materials (20-25 lbs.) and to stand for long periods of time Ability to: Work efficiently and prioritize important tasks. Make decisions and work independently and interdependentlyAccept and manage change. Maintain composure and overcome stress in any situationIdentify efficiencies and suggest improvements in workflow. Display high standards of ethical conduct, honesty, and integrity. Lead by example. Understand, endorse, and communicate the St. Joseph County Public Library's policies and procedures in a courteous, friendly, and positive mannerBe enthusiastic, creative, flexible, energetic, value diversity, and possess a sense of humorSolve problems in a professional manner with library patrons, co-workers, and LeadershipForm and maintain excellent working relationshipsManage confidential information appropriatelyWork patiently and creatively with all patronsProvide excellent customer service. Teach and instruct others on a variety of topicsBecome proficient with current library technologyTake charge in emergency situations if assigned as Librarian in Charge (full-time only) Benefits Dental and Vision Insurance PlansHoosier S.T.A.R.T 457(b) Employee Funded Retirement PlanFlexible Spending Account (FSA)Employee Assistance Program16 Vacation Hours Annually40 Sick Time Hours Annually 10 Paid Holidays