Library Assistant

About the role

This position provides customer service at the circulation desk.

Responsibilities

• Provides excellent customer service to all age groups.
• Affords assistance in programs to promote library card sign-up.
• Collaborates with a variety of software and the Integrated Library System.
• Communicates with the team professionally.
• Affords assistance with the use of photocopiers, self-check machines, computers, and fax machines.
• Regularly checks emails and the library website for new information.
• Provides introductory reader’s advisory and information assistance to patrons.
• Evaluates return materials for damage, missing parts, and conditions.
• Participates in meetings and makes suggestions.
• Solves patron problems in conformity with library procedures and policies.
• Locates materials for patrons, retrieves reserved books, and checks in and out books.
• Maintains accurate records and files.
• Maintains security and maintenance of the facility; reports to the supervisor if there is an issue.
• Receives and processes cash, check, and credit payments for fines and fees.
• Makes recommendations for more effective, innovative programming, and assists with promotions.
• Performs other duties as required.

Requirements

• A high school diploma or equivalent is required.
• Minimum of one year of customer service.