Library Assistant - Access Services

Position Summary

The Full-time Library Assistant delivers a high level of quality library services ensuring the provision of value-added experiences for all customers and performs routine tasks in support of the library.

Location

Independence Regional Library
6000 Conference Dr
Charlotte, NC 28212

Schedule

Full Time
Benefit Eligible, Will be 40 hours per week
Mondays 11:00am – 8:00pm
Tuesdays - Thursdays, Alternating Fridays and Saturdays 8:00am – 5:00pm
Fridays and Saturdays (alternate weekly) 8:00am – 5:00pm

Essential Functions

• Promote the library’s collection and services
• Perform circulation activities
• Provide service desk coverage
• Provide materials to appropriate bins for transfer
• Provide research assistance to customers
• Utilize integrated library systems software
• Affixing training and assisting customers on various library policies, procedures, and processes
• Collaborating with Librarians to deliver programming and outreach services
• Affixing assistance with volunteer management
• Performing shelving and weeding duties

Minimum Qualifications

• Experience: Minimum of one year of customer service experience including library or retail.
• Education: High School diploma or equivalent
• Combination of relevant education and relevant experience accepted?
• Yes

Preferred Qualifications

• Experience working with teens/young adults
• Knowledge of integrated library systems software (IE: Polaris)
• Bilingual Knowledge, Skills And Abilities
• Variety of library systems
• Telephone etiquette
• Skills Technology adeptness
• Excellent interpersonal and customer service skills
• Excellent time management skills with attention to detail
• Abilities Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures
• Communication: Clearly conveying information to individuals or groups
• Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
• Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
• Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence
• Computer Skills Proficient in various computer applications including Microsoft Office Suite
• Some knowledge of Library software systems

Work Environment

• Works in an office setting with moderate noise
• Will work in a setting with children and teens from neighboring schools and program attendees
• Schedules will include some nights and weekends

Selection

This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations.

No Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.