Library Assistant 2

About the role

Chatham-Kent Public Library (CKPL) has an opening for three (3) permanent casual Library Assistant 2 positions to work at all Chatham-Kent Public Library locations. Preference will be given to candidates who are current CUPE 12.2 union members.

Responsibilities

• Assist with daily operations of the branch to provide information resources and services to CK communities
• Assist with circulation services, reference assistance, reader's advisory, community programming and outreach services
• Monitor daily operations and report monthly site activities
• Place holds and renew material; register and renew patrons, edit borrower records; collect fines and other payments; check materials in and out; complete or assist patrons in completing interlibrary loan, purchase suggestion and literary angels forms
• Assess returned materials; sort/prepare material for shelving; identify gaps in local collections; assist with assembling and shipping rotations to branches and deposit libraries
• Assist with display and promotion of library resources and materials; assist with implementation of local programming; represent library at events and local organizations
• Provide reader's advisory assistance; assist with online catalogues, library website, online accounts, computer stations, microform machines, photocopiers/printers/scanners, mobile devices, wireless access
• Assist with the collection of monthly statistics and reporting
• Actively participate in Municipal and Library training
• Follow standard policies, procedures and practices
• Handle telephone and email inquiries in a professional and timely manner, directing patrons to appropriate staff and resources as required
• Assist with monitoring cleaning and office supplies and request replacements when needed
• Demonstrate the Library's mission, vision and values through day-to-day activities
• Assist with the marketing and promotion of library resources and services

Qualifications

• College diploma (minimum of two years)
• Minimum two years public service experience preferred
• Ability to communicate with the public, staff and administration in a clear, friendly and effective manner that encourages dialogue and interaction
• Demonstrated excellent customer service skills, exhibiting courtesy, sensitivity and responsiveness in behaviour and tone when interacting with patrons and staff
• Awareness of Library resources and services
• Ability to express self to others in a way that conveys information accurately and consistently both written and verbal
• Strong problem solving skills that promote solution based resolution
• Strong organizational skills required
• Basic information literacy skills
• Proficient in the use of integrated library systems for circulation and cataloguing functions
• Intermediate Internet and research skills
• Strong computer skills, specifically Microsoft Office (Word, Excel, PowerPoint, Outlook) (or other similar software program)

Preferred assets

• Experience working in a school or other library environment
• Experience working with people of all ages, backgrounds and experiences
• Experience working in a customer service setting (e.g. working in a team environment, providing tours and orientation, face-to-face, and handling complaints)
• Experience organizing and delivering library programs (e.g. preschool/story time; adult focused programs; computer/technical instructions; class visits, etc.)
• Experience with community-based programming; preferably in an educational, recreational or social services environment
• Experience with marketing and promotion of resources and services
• Experience with library circulation processes and procedures, reader's advisory, and reference and research
• Experience in classifying documents (alphabetical, numerical, alphanumerical)
• Experience searching the internet, in order to answer basic queries from library customers
• Experience with mobile technology, and training customer on mobile technology
• Experience using Library virtual services (e.g. hoopla, Libby/OverDrive)
• EXCEL (SOLS program) certificate or other library related courses

Work environment

• This position will work indoors
• There are no scheduled hours for this position
• This position works weekday, afternoon, evening and weekend hours
• This position will be required to work in all 11 library branch locations

Requirements

• Valid Province of Ontario driver's licence with a reliable motor vehicle (required to travel)
• Successful candidates will be required to complete a background check prior to commencement of employment, which may include: education/certification verification and employment reference check
• Must furnish an original Police Information Search (criminal reference check) (working with vulnerable persons) prior to commencement of employment; you must be 18 years of age or older to obtain a vulnerable police check
• Physical stamina, flexibility, good physical health and the ability to lift 11.4 to 15.9 kilograms (25 to 30 pounds) are a necessity, as is the ability to stand for extended periods of time, bend, kneel and reach
• Frequent stooping, twisting, kneeling, crouching, squatting (4.05 to 13.64 kgs or 10 to 30 lbs) (retrieving items, programming, shelving materials, processing materials)
• Constant walking on level surface (movement around library)
• Constant handling (up to 4.05 kgs or 10 lbs) (books, binders, supplies, shelving material, circulating/processing material)
• Frequent standing inside (working at circulation desk; work outside/outreach)
• Frequent gripping, mousing; constant frequent fine finger dexterity (up to 4.05 kgs or 10 lbs) (keyboarding, lifting books or other papers; circulation; features on the computer)

Pay & benefits

• Starting hourly wage of $27.26
• 15% in lieu of benefits upon completion of a 300 working hours probationary period, as per the CUPE 12.2 collective agreement
• Vacation and statutory benefits in accordance with Employment Standards Act

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